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标题: #亚航基督城取消# 抛砖引玉，贴出自己和新西兰公平交易委 [打印本页]

作者: Im_the_Messiah 时间: 2012-3-13 20:32
标题: #亚航基督城取消# 抛砖引玉，贴出自己和新西兰公平交易委
本帖最后由 Im_the_Messiah 于 2012-3-13 20:33 编辑

（如有进展将及时更新）

To：

contact@comcom.govt.nz

Dear Sirs / Madams

I am Y and was granted Working Holiday Visa from New- Zealand, planed to have my first visit to Christchurch on early the October (public holiday in China) this year.

My plan was,

30th Sep, Depart from Hangzhou, China to Kuala Lumpur, Malaysia
1st Oct, Depart from Kuala Lumpur to Christchurch
6th Oct, Leaving Christchurch back to Kuala Lumpur, Malaysia
7th Oct, Have one day trip to Penang, Malaysia
8th Oct, From Kuala Lumpur back to Hangzhou China.

My fellow traveller, named X, would basically have the same route with me but have different flight from China to Malaysia.

However, today I got an email, in which airasia said their company would cancel this route (Kuala Lumpur to Christchurch) and it will not offer an alternative flight for the same route. (see attachment 1). The company of Airasia would only offer the following option (i think all of them are totally unacceptable and unjustified),

1, refund the ticket from Kuala Lumper to Christchurch

Totally unacceptable, because my fellow and I paid far more lot of money, to acquire the visa, brought flight tickets other than flight from KUL-CHC, and book hotel. These expense amount to USD2130.00 (around NZD2556.00), details see attachment 2.

2, re-time to flight before June.

Impossible for me. Early the Oct is public holiday in China, and I have no opportunity to leave office for so long in the rest of the year. Actually, the fare I paid for flight depart from China in holiday is considerably more expansive than fare for normal days.

3, re-route to Australia and buy tickets by ourselves for trans-Tasman travel.

It's the most ridiculous option. Additional visa is needed to transit in Australia. It is Airasia's fault, not us, but Airasia ask us to buy tickets on our own expense!

I have to say I am so disappointed for what they have done. Just one day before their announcement of cancellation, they still email us, try to persuade us to pay and upgrade for the same route (see attachment 2). I think they are totally act in bad faith and absolutely ignore the legal right of our consumers.

From the above, I hope the commission would get involved and investigation this issue asap and push the airline to offer an amicable proposal.

作者: Im_the_Messiah 时间: 2012-3-13 20:36
10个小时后来自新西兰的回复，

Dear Y

Your enquiry number: 2XXXXX

In order for us to assess whether the trader that you have concerns about is breaching the Fair Trading Act, could you provide us with the date that you booked the flight, and your full physical address details.

If you have any questions about the process of your complaint, you can contact us on 0800 943 600 between 8.30am to 5.00pm Monday to Friday. Please quote the enquiry number 2XXXXX in all correspondence.

Our website http://www.comcom.govt.nz/how-we-deal-with-your-complaint/ also has information on how we deal with complaints.

Regards

目前已补充对方要求材料，等待进一步消息。

同时期盼同学们能够积极行动起来，联合投诉，推动新西兰公平交易委员会处理进程。

作者: yeunggai 时间: 2012-3-13 20:48
支持！！之前我在馬來西亞消委會投訴，他們都接受！亞航已經幫我免費更改航班！！

作者: Im_the_Messiah 时间: 2012-3-13 20:53

yeunggai 发表于 2012-3-13 20:48
支持！！之前我在馬來西亞消委會投訴，他們都接受！亞航已經幫我免費更改航班！！ ...

谢谢经验分享和支持！

作者: chong1414 时间: 2012-3-13 21:09
支持楼主！

作者: stella 时间: 2012-3-13 21:10
投诉信写得真好，可以作为范本参考一下！

作者: Sydney_zz 时间: 2012-3-13 21:31
支持一下，帮顶

作者: 微博评论 时间: 2012-3-13 21:41
我那边还有配合这个航班买的东航x舱，退票费昂贵啊。

来自韦宝的圈圈的新浪微博

作者: 微博评论 时间: 2012-3-13 21:41
回复@扭扭妈2004:恩，一起投诉给亚航施压。

来自 Read_Me_To_Sleep 的新浪微博

作者: 微博评论 时间: 2012-3-13 21:41
回复@韦宝的圈圈:我们也遇到了相同的问题。

来自 Read_Me_To_Sleep 的新浪微博

作者: 微博评论 时间: 2012-3-13 21:41
回复@Read_Me_To_Sleep:看来是同期出发的朋友啊？是ququ一起的？你们准备怎么办？

来自韦宝的圈圈的新浪微博

作者: 微博评论 时间: 2012-3-13 21:41
回复@韦宝的圈圈:不是一起，不过我们正在讨论方案和应对方法。欢迎加群220522420

来自 Read_Me_To_Sleep 的新浪微博

作者: lonelyfish 时间: 2012-3-13 21:42
和LZ情况一样，国庆期间的票。这个是从孟买线改过来的，
孟买线还可以换马航的，这次搞得比较离谱，期待有好结果

作者: 雪影蓝风 时间: 2012-3-14 00:07
期待结果

作者: europaring 时间: 2012-3-14 02:30
这个一定要支持！！

作者: Im_the_Messiah 时间: 2012-3-14 19:34

微博评论发表于 2012-3-13 21:41
回复@扭扭妈2004:恩，一起投诉给亚航施压。

来自 Read_Me_To_Sleep 的新浪微博

恩。

更新：马来西亚消委的邮件回应缓慢，请大家使用eform

马来西亚消委的投诉地址为 e form http://www.nccc.org.my/v2/index.php/e-aduan

感谢大家的时间和共同努力。

作者: Angel_for_Life 时间: 2012-5-9 17:52
现在有什么进展么？偶也一样遭遇，kul-chc的来回票都被通知取消。肿么办啊？

作者: 莎陈抱 时间: 2012-5-10 09:18
二年前去woring holiday的人飘过，好想再重新来一次

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