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标题: 用高朋的券不能申请最低价格了么？麻烦大虾来帮我看看 [打印本页]

作者: 小文 时间: 2012-3-25 16:07
标题: 用高朋的券不能申请最低价格了么？麻烦大虾来帮我看看
Dear Sir/Ma'am,

Thank you for your e-mail.

We have reviewed your claim further for the lower rate found at www.dhr.com website, please note that the room that you booked with us under record locator PBHCLXXXXX at the XXXXX was paid using the member rewards earned from Groupon UK Promo.

Please check terms and conditions below provided on our website:

The Guarantee does not apply to:

hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon and Spreets.

Therefore, in this accordance, we are not able to honor your claim.

Alternatively, you can also refer to http://www.hotelclub.com/rateguarantee.asp orhttp://www.ratestogo.com/rateguarantee.asp

Should you have any further queries, please do not hesitate to contact us.

作者: 小文 时间: 2012-3-25 16:08
很奇怪的！之前二间房的都给退差价的。为什么这间房不给退了？？？

作者: 小文 时间: 2012-3-25 16:30
太坑爹了。。

作者: lsnake 时间: 2012-3-25 16:50
已经有2间成功可以啦

作者: 小文 时间: 2012-3-25 17:22

lsnake 发表于 2012-3-25 16:50 static/image/common/back.gif
已经有2间成功可以啦

订二晚上可以打八折。订一晚上就没的打。。。算下来，用券的话，一个晚上同二个晚上是一样的价格。。玩来玩去玩不过JC啊。。。

作者: 玩转世界 时间: 2012-3-26 14:00
可以啊我已经成功退款了

作者: Julie 时间: 2012-3-26 14:05
我有2晚客服询问我退到信用卡还是账户，1晚客服没问直接退到信用卡，1晚客服没问直接退到账户。感觉HC的服务好乱。

作者: stella 时间: 2012-3-26 14:09

Julie 发表于 2012-3-26 14:05 static/image/common/back.gif
我有2晚客服询问我退到信用卡还是账户，1晚客服没问直接退到信用卡，1晚客服没问直接退到账户。感觉HC的服 ...

同感！他们的管理的确很混乱!

作者: 玩转世界 时间: 2012-3-26 14:09

Julie 发表于 2012-3-26 14:05 static/image/common/back.gif
我有2晚客服询问我退到信用卡还是账户，1晚客服没问直接退到信用卡，1晚客服没问直接退到账户。感觉HC的服 ...

我的回复是直接退到信用卡，你是不是有低于80的，所以退到你的账户呢

作者: Julie 时间: 2012-3-26 14:21

玩转世界发表于 2012-3-26 14:09 static/image/common/back.gif
我的回复是直接退到信用卡，你是不是有低于80的，所以退到你的账户呢

都高于80了

作者: 小文 时间: 2012-3-26 19:32

玩转世界发表于 2012-3-26 14:00 static/image/common/back.gif
可以啊我已经成功退款了

什么时候预定的？

作者: 妖瞳 时间: 2012-3-27 09:45
客服回信说用了券不给最低价格保证

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