求助。。。退款邮件看不懂哎 - E旅行网-北京淘游

With regards to your request for booking number , kindly be informed that we unable to process your refund and we can offer you Credit Shell(CS) due to flight retime less than 3 hours.

Note: You must utilize the credit shell amount within 90 days or 3 months from the credit shell date issue but the flight date can be anytime. Once expired, it will be locked by the system and it is not extendable. The credit shell are applicable for all AK,FD,QZ flights. It is transferable to any family members or friends.

Kindly provide us Air Asia member id to create the CS. In order for us to process the credit shell the passenger need to be a Air Asia member. Please sign in at www.airasia.com once registered the passenger will get a ten digit number, kindly reply this email and provide us the Passenger 10 digit AirAsia member i.d for our further action.