Dear Sir or Madam,
Booking code : ***
Ticket number : ***
Thank you for your interest in Bangkok Airways' service. According to your e-mail, we would like to inform you that normally the ticket is non refundable but flight/date could change with fee THB1000/sector/person plus differencial fare if same fare is not available from Hong Kong-Samui-Hong Kong in this regard.Reroute is permitted with fee THB3000/transaction/person plus fare differential in case same fare is not available.On the other hand, you could keep to rebook and travel within 17 March 2017 for next occasion.
However, as your cancellation is due to medical reasons, we are pleased to let you know that the refund charge could be waived.
In this regard, we would appreciate it if you could obtain an official medical certificate with hospital letterhead paper, indentify about symptom and treatment duration, then scan and send to us via email at your earliest convenience.
Please note that the certificate must be in English.
Once we receive the document, we would ask the person in authority to consider the exception for you right away. Nevertheless, this is not certified that the exception will be offered.
If the document is not proper, the ticket fare restrictions are fully effective in this regard.
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简单说下。重新写了英文版的诊断证明书，然后发给了客服。
客服回信太快了，不到1小时。
问下是退受伤的乘客还是订单里的全部乘客。
我回退全部。
然后，然后，
Dear Sir/Madam,
According to your e-mail, kindly be informed that 7 tickets are now on the refund process. Please keep below refund record number for reference;
............... 
问题来了，空白诊断条能随便拿？似乎有些医院不给空白的。。。其次拿到后，又要找英语好的翻译
