Dear Guest,
We regret to inform you that AirAsia will be suspending flights from Yangon (RGN) to Penang effective 3rd January 2017.
We sincerely apologize for the inconvenience caused, and would like to offer you the following service recovery options
1. Move flight : Change to an earlier travel date (before suspension) on the same route without additional cost and subject to seat availability; OR
2. Reroute (after suspension) : Change to a new travel date reroute via Kuala Lumpur (KUL) within 14 calendar days from original flight date without additional cost and subject to seat availability; OR
3. Credit Account: Retain the value of your fare in a credit account for your future travel with AirAsia. The online Credit Account to be redeemed within 180 calendar days from the date of issue; OR
4. Refund: Obtain a full refund in the amount equivalent to your booking.
Once you have selected one of the above, kindly contact:
• Call Centre - lists of localised assistance (excluding Malaysia and Singapore)
• Live Chat (Login to AskAirAsia.com with your member ID)
Please disregard this email if changes have been done.
Should you require any further assistance, please submit an online form.
Lastly, we regret the inconvenience caused and thank you for your support and kind understanding.
Regards,
AirAsia
