First of all, we would like to take this opportunity to thank you for choosing Thai AirAsia.
AirAsia would like to advice your flight FD497 scheduled to depart from HangZhou (HGH) to Chiang Mai (CNX) during 4 February 2017 till 25 March 2017 at 11.50 PM (2350 hrs) has been early retimed due to runway at Chiang Mai Airport will be temporary closed for maintenance.
Please find below your new flight details :
New departure time from HangZhou (HGH) : 08:05 PM (2005 hrs), local time.
New arrival time in to Chiang Mai (CNX) : 11:25 PM (2325 hrs), local time.
In the event of such a flight cancellation, you may also choose from the following options :
a) Move flight: Change to another flight within 14 days, without additional cost, and subject to seat availability.
b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The online credit shell is valid for 90 days after issuance.
c) Refund: Obtain a full refund in the amount equivalent to your booking and in the form of your original payment.
Guests are advised to obtain Service Recovery Option on your own via FIS Link:
** Please check your AirAsia’s Notification Email which previously sent to you today and click to the provided link for select the Service Recovery Option Online by yourself**
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding AirAsia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localized assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)