E旅行网-北京淘游

标题: 【宿雾】P版求助！呼唤P版！！！ [打印本页]

作者: 我是天天 时间: 2012-9-5 17:45
标题: 【宿雾】P版求助！呼唤P版！！！
呼唤P版~~~~
宿雾发邮件说是航班取消了，邮件内容如下：
Dear Mr. XXX,
Greetings from Cebu Pacific!
We regret to inform you that your flight under confirmation number XXXXXX has been cancelled due to aircraft situation..

You will be given the following options by our Schedule change Department through email:

•Rebooking of the flight without charges for 30 days from the disrupted flight.
•Refund or put into a Travel Fund without penalties

For direct assistance please call our hotline numnbers:

Manila = (+632) 70-20-888
Cebu = (+6332) 230-8888
Hongkong = (+852) 39733800
Singapore = (+65) 31580808

一来二去都发了好几次了，我的意思是接受中转航班，并提供了航班号和时间，结果每次宿雾都发相同的内容，并未对我的订单进行修改。难道是我的意思没表达清楚，求助啊！！！！
这个是我回复的邮件：
Hello all,
I agree to rebook my flight. The following is the schedule I need to rebook

HONGKONG-MANILA/5J111 MANILA-KALIBO/5J343 15-September-2013
KALIBO-MANILA/5J340 MANILA-HONGKONG/5J118 20-September-2013
My booking number is XXXXXX. Please mail me the modified PDF confirmed files. Thanks!

作者: ginger_xy 时间: 2012-9-5 17:47
帮顶！！

作者: 连过7人 时间: 2012-9-5 17:47
妈的今天也给我发了Dear Mr. Xin Fan,
Warm greetings from Cebu Pacific!
This is in connection to your booking under record locator PEK9SX and YFZB3U.
First and foremost, we regret for any inconvenience you’ve experienced due to unexpected schedule change on your flight from Shanghai-Manila on November 8, 2012. However, please allow us this opportunity to expound on our policy and handling procedures for schedule change.
You’re confirmed booking on record locator PEK9SX and YFZB3U was moved from November 9, 2012 Shanghai-Manila (5J-679 0030H) due to planned cancellation.  There were changes in most of our flights both domestic and regional destination due to C-checks of some of our aircrafts.  Unfortunately, your flight was affected by that schedule movement.
In our Terms and Conditions, it says:
Clause 8 - Schedules, Cancellations, Delays and Diversions
8.1 Schedules
8.1.1 Flight times shown in the Itinerary Receipt, in timetables or elsewhere are not guaranteed and may change between the date of reservation and the date of travel.
8.1.2 The Airline may change at any time and from time to time the regular schedule of any flight or postpone a flight to any day other than the scheduled day.
8.1.3 The Airline will exert reasonable efforts to notify the affected Passengers of any change in or postponement of the flight schedule, but the Airline will not be liable in any way for any loss or damage that may occur as a result of any such change or postponement.
In cases such as this, we assist affected guests by providing the following options:
1.    Rebook their flight within 30 days from the disrupted flight waive all charges, if rebooking is beyond 30 days still waive rebooking fees but subject to fare difference
2.    Reroute to alternate station within the day of the disrupted flight waive all charges
3.    Place the credits into a full travel fund which can be redeemed within 90 days from its creation to purchase a new ticket for future travel
4. Refund in full for the affected flight since the changes is more than 1 hour from the original flight schedule.
We hope and pray that you accept the new departure time.  Should you wish to rebook your Shanghai-Manila flight, you may contact our 24/7 hotline number (+632) 702 08 88 and our representative is willing to assist you.

Hoping your kind understanding

Thank you,
Sincerely,
Nald Sangalang

Officer - Guest Services

作者: yyboyscat 时间: 2012-9-5 17:48
..............不懂

作者: 我是天天 时间: 2012-9-5 17:49

连过7人发表于 2012-9-5 17:47
妈的今天也给我发了Dear Mr. Xin Fan,
Warm greetings from Cebu Pacific!
This is in connection to your ...

关键是给我发了起码不下5次（前几次是我自己去问的）
后来同意在马尼拉中转
就没下文了
简直不知道在搞啥啊宿务

作者: xa135246 时间: 2012-9-5 17:50
提示: 作者被禁止或删除内容自动屏蔽

作者: 风中之火 时间: 2012-9-5 17:58
最近宿务事情比较多

作者: 连过7人 时间: 2012-9-5 18:28

我是天天发表于 2012-9-5 17:49
关键是给我发了起码不下5次（前几次是我自己去问的）
后来同意在马尼拉中转
就没下文了

今天早上回信都控制在15分钟现在发了5个过去一个都没回来

作者: 六和塔边 时间: 2012-9-5 19:06
是几号那到那的航班啊

作者: downing 时间: 2012-9-5 19:25
让她call u就清楚了

作者: pxvivian 时间: 2012-9-5 19:58
有改过航班的童鞋，可以去问下，另外好象那个邮箱听说有几个，要找权限大的客服邮箱，邮件名称也很重要，有时是自动回复所以没解决问题

作者: 俗气锅 时间: 2012-9-5 20:22
哈哈宿雾最近事情真多啊。。。。改签的取消的。。。

作者: lionlyjin 时间: 2012-9-5 21:09
cebskedchange@cebupacificair.com
guestservices@flyceb.com
cebmail@cebupacificair.com
这三个都发了试试

作者: orange1019 时间: 2012-9-5 21:33
来看看，希望自己的航班不要被改动！

作者: bluesnow 时间: 2012-9-5 22:03
不是吧，11月8号的航班都被动了？

作者: hysun 时间: 2012-9-5 22:22
楼主我的情况跟你一样，跟他们说了一遍又一遍，不知道是我英文不行还是他们没搞懂，来回了不下10封信才搞定。附上最后的一封结果可以了如下：

Good day!
Here is my original trip:

(CANCELLED BY YOUR COMPANY)

订单号年月日  时间点  机场地点-机场地点

I need to change my trip as following ：

订单号年月日  时间点  机场地点-机场地点

订单号年月日  时间点  机场地点-机场地点

Thank you for your help.

EMAIL:cebskedchange@cebupacificair.com

欢迎光临 E旅行网-北京淘游 (http://www.elvxing.net/)