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标题: 1.30飞长滩的改成了飞卡里波，怎么办？ [打印本页]

作者: 廿一号_②① 时间: 2012-1-19 10:29
标题: 1.30飞长滩的改成了飞卡里波，怎么办？
Cebu Pacific would like to inform you that your flight has been cancelled due to force majeure. However, we have mounted another flight which you may take in lieu of the cancelled flight.

Booking reference no.: PDJ7PK
Flight details:
Flight No. 5J337 on January 30, 2012, departing Ninoy Aquino International Airport Terminal 3 at 3:35PM and arriving in Kalibo International Airport at 4:45PM

We sincerely apologize for any inconvenience this may have caused you.

Please click on the ACCEPT button below if above change is acceptable.
Otherwise, give us a call at the following numbers: (+632) 70-20-888 or (+6332) 230-8888

当时12P抢的马尼拉飞Caticlan，现在改成Kalibo International Airport？意思是说改成飞kalibo了？有没有别的方法，还是想直飞Caticlan啊~~~
求助各位大大

作者: 廿一号_②① 时间: 2012-1-19 10:33
有没有专门负责改机票的5J邮箱啊？

作者: linjiayan 时间: 2012-1-19 10:36
我也是跟楼主同样的问题，我是2.5号3点的被改飞成kalibo了，求如何联系宿雾改签维权

作者: honey726 时间: 2012-1-19 10:38
要他们赔偿一段机票，不然就让他们改成其它航空公司的，写信不回，就去马尼拉机场要求赔偿，他们可以为你做这些的，很容易

作者: honey726 时间: 2012-1-19 10:44
去年因天气原因必须飞卡里波机场，宿雾都给陪付一程机票，国内任意航段，或者要求改签其他航空公司，宿雾在陪付机票是很大方的，但是陪付的机票不可以邮信确任，必须打电话，宿雾国际电话费是卑据的

作者: lionlyjin 时间: 2012-1-19 10:46
下午14：25以后马尼拉飞caticlan的航班全都取消了，方法是，搜索你出行日期的马尼拉飞caticlan的机票，然后截图，发邮件或者电话cebu，告诉他们，你们当日还有机票的，请他们换到当日飞caticlan的机票。有人成功的，我知道的至少三例。

作者: linjiayan 时间: 2012-1-19 11:22
发到哪个宿雾的邮箱才会收到他们的回复呢？

作者: 廿一号_②① 时间: 2012-1-19 11:38
不知道啊，求一个官方的会回复的邮箱

作者: 廿一号_②① 时间: 2012-1-19 11:40
cebskedchange@cebupacificair.com

找了一个，不知道有没有用

作者: linjiayan 时间: 2012-1-19 11:55
汇报一下，用楼上的邮箱已经顺利改签过来啦

作者: 廿一号_②① 时间: 2012-1-19 12:01

linjiayan 发表于 2012-1-19 11:55
汇报一下，用楼上的邮箱已经顺利改签过来啦

哥，你怎么这么快，你怎么改的？

作者: 廿一号_②① 时间: 2012-1-19 12:03

linjiayan 发表于 2012-1-19 11:55
汇报一下，用楼上的邮箱已经顺利改签过来啦

按邮件里的改卡里波了？

作者: linjiayan 时间: 2012-1-19 12:08
改成到长滩机场的下午2.30起飞的那班，另外是姐

作者: 廿一号_②① 时间: 2012-1-19 12:13

linjiayan 发表于 2012-1-19 12:08
改成到长滩机场的下午2.30起飞的那班，另外是姐

姐，很强，我更早的邮件还没有反应。
主要我是从科隆转到长滩，要动2个航班，估计有难度

作者: linjiayan 时间: 2012-1-19 12:19
没反应就再发一封发到它有反应

作者: 廿一号_②① 时间: 2012-1-19 12:21

linjiayan 发表于 2012-1-19 12:19
没反应就再发一封发到它有反应

对，发挥肖申克精神

作者: travelman 时间: 2012-1-19 12:45
标题: RE: 1.30飞长滩的改成了飞卡里波，怎么办？

廿一号_②① 发表于 2012-1-19 12:21
对，发挥肖申克精神

你这是保存用户名了吧？要不每次登陆多麻烦啊？

作者: 廿一号_②① 时间: 2012-1-19 12:52
有回音了，只肯改一程马尼拉到长滩的，前后不管

作者: 黑麦田 时间: 2012-1-19 13:00
发现宿雾1月31日3点多飞长滩航班取消那天就发邮件要求改成前一班，当天就改好了。

作者: mondi 时间: 2012-1-19 13:42
我也碰到这种情况，飞长滩航班取消，宿雾给我发邮件建议我改到kalibo，并且附有一个accept的按钮，如果不同意就要打电话，我在官网查到当天还有航班，果断地打了个电话，然后3分钟搞定

作者: mondi 时间: 2012-1-19 13:43
不过宿雾的做法不厚道，如果你接受他们的安排，就很简单，只需按一个按钮，如果不接受，就要打国际长途，并没有留下邮箱，我就是这样花了国际长途费的，要不然我也写个mail算了

作者: 廿一号_②① 时间: 2012-1-19 14:03

mondi 发表于 2012-1-19 13:43
不过宿雾的做法不厚道，如果你接受他们的安排，就很简单，只需按一个按钮，如果不接受，就要打国际长途，并 ...

cebskedchange@cebupacificair.com 可用，我正在沟通中

作者: 添添妈妈咪 时间: 2012-1-19 14:55
哥们姐们都是用英文直接沟通的？

作者: 黑麦田 时间: 2012-1-19 18:30

添添妈妈咪发表于 2012-1-19 14:55
哥们姐们都是用英文直接沟通的？

不用英文不行呀！

作者: sukibaby 时间: 2012-1-19 21:30
就下午2点多的取消吗？上午的不会取消吧

作者: logwind 时间: 2012-1-20 14:19
谢谢提醒。
我用前面提到的邮箱把航班改到中午了

作者: 廿一号_②① 时间: 2012-1-20 15:04
主要我前面是菲鹰从科隆过来转机的，13:30才到马尼拉，如果改到14:25去长滩的实在太赶。
最终解决方案，是改到15:35去卡里波的，然后宿雾负责接机去长滩，平心而论，还算厚道，而且人家确实做到了有理有力有节。
一开始，按照楼里朋友的意见，要求给我把菲鹰的coron--manila改掉，或者送我一程科隆去马尼拉的，好衔接马尼拉去长滩的。宿雾给的解释：
As previously mentioned, 5J 911 was cancelled due to force majeure. As much as we want to keep our on-time commitment to all our passengers, there are circumstances that are extremely beyond our control such as weather, aircraft problems that may occur from time to time, runway closure brought about by some quasi functions. We are forced to cancel our flights to ensure that all our flights should be safe and free from potential danger at any time.

In the Airline's Conditions of Carriage, it says that we may cancel a flight if it is not possible to land the aircraft for reason beyond our control. For cancelled flight due to safety and security reason (as determined by the airline), or when justified by circumstances beyond the airline's control, the affected passengers will have the option to rebook the flight (within 30 days from the disrupted flight; beyond 30 days fare difference will be collected if applicable), or apply for the creation of a full Travel Fund. No refund will be given to affected guests since the cancellation was force majeure. You may also check the complete Terms and Conditions that you agreed upon purchasing the said ticket. http://www.cebupacificair.com/aboutus/terms-and-conditions.html

In view of the foregoing, we regret to inform you that no Coron- Manila will be given since the cancellation is not airline's fault. We may suggest that you may apply the cancelled flight in a full travel fund which you may use the amount for the next booking. It has a validity of 90 days from the date of travel fund creation. For more details kindly call our hotline at +632 7020888 so as our agent may assist you

而最后的方案：Cebu Pacific will shoulder the land transfer between Kalibo to Caticlan. Kindly approach our airport personnel upon arrival at Kalibo so they could assist you. Again, with much sincerity, we apologize for the inconvenience and we do hope that you will allow us another opportunity to be of better service to you again.

Thank you and have a fun flight!

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