Thank you for emailing AirAsia X . Kindly accept our apologies for the late reply. With regards to your refund request below, please be informed that we have sent both your bookings （这里是两个吉隆坡到杭州的订单号） for processing on the 30 May 2014 to the relevant department .The full amount will be credited back to the given bank account details below and the process might take up to approximately within 30 working days. Your patience and cooperation is highly appreciated as we look forward to your continuous support towards Air Asia X.
However for your connecting bookings （这里是两个清迈到吉隆坡的订单号）for the credit shell request we would appreciate ,if you can provide us the member id of
one of the passenger in this booking for the credit shell issuance .This can be created by the following the procedures below:
1) Log in to www.airasia.com
2) Register as a member
3) Click on EMy Account Eupon login
4) Retrieve the Customer ID beginning with number 2
ie: 2xxxxxxxxx ( 10 digits )
