俄航航班放弃去程，返程被自动取消，求如何维权

ilovepow

nankai_zy 发表于 2012-10-22 22:42
去克里姆林宫门口堵马路?

国内有啊

deardeer8857

ilovepow 发表于 2012-10-22 21:40
事先得到航空公司授权的 是允许的

机票是俄航网站买的，我事前的确未打招呼。

deardeer8857

graccie张 发表于 2012-10-22 21:56
一般来说，代理会告知的。因为这个并不是所有人都了解的常识。

另外，如果不能够使用去程航班，楼主是否 ...

大家回复好热烈，让我有点感动。
我承认是我想当然，且没有仔细看政策，我收到俄航邮件，貌似说可以退我未使用的税，我看看能退多少吧！

deardeer8857

这是他们的回复，我用google翻译了下，好像说可以退税，求大神们帮着看看是不是这个意思？
As flight SU201/ 26.09 has been missed and "no show" status is appeared, ticket has been cancelled automatically.
At this moment tickets can be changed only with upgrade to a Full Economy fare (STATUS type) plus penalty in accordance with the fare rules.
It is necessary to address at the nearest Aeroflot office to pay the penalty and change the tickets details. The final amount of surcharge and seats availability will be mentioned to you only on the time of referral to the office.
Also unused taxes can be refunded in the period of the ticket validity plus one extra month.
For tax refund you can apply to the nearest Aeroflot office or specify the first 6 and the last of 4 digits of the credit card as well as the cardholder name for data verification.
All contact information you can find on our website http://www.aeroflot.ru/cms/en/offices

valley789

deardeer8857 发表于 2012-10-23 01:07
机票是俄航网站买的，我事前的确未打招呼。

如果是官网上买的话，那楼主确实是没有好好看条款了，这个投诉很难进行，按常理说应是楼主自身的过错。先尽量争取吧

ginger_xy

深表同情！！

graccie张

deardeer8857 发表于 2012-10-23 01:14
这是他们的回复，我用google翻译了下，好像说可以退税，求大神们帮着看看是不是这个意思？
As flight SU201 ...

未使用的机票可以退税，尽快跟俄航的办事处联系吧。

susan1973

原来如此，我以前也没仔细看这条规定。

purety

悲剧啊，只能退税····