HC有最佳价格的保证，申请退回3美金成功

小六

高朋80美金，昨晚订购了4月份IBIS BANGKOK NANA酒店，2晚税后是USD：86.54，订购成功后，通过比价网平台去查询，发现AGODA上面的相同日期和房型2晚税后是USD：83.54 。于是向HC客服发电邮，告知在别的网站有找到便宜的，附上价格和连接。
刚到收电邮，同意退回3美金。所以不怕HC房价高，多多通过比价网来发现是否有差价。

下面是HC客服的回信：

Thank you for your e-mail.

With reference to your e-mail regarding the price match with www.agoda.com, please be advised that we have examined the information on the link you have provided and found that the rates are lower. We are pleased to advise that we have issued a refund of USD 3.00 which is shown on your receipt. Please allow upto 10 working days for this to appear in your credit card account.

HotelClub always welcome feedback from our valued customers and would like to assure you that customer satisfaction is our priority.

Kindly note that an identity proof (passport or driving license) will be required along with the confirmation voucher at the time of check-in at the hotel.

Thank you for participating in our best price guarantee and we wish you an enjoyable stay at the Ibis Bangkok Nana hotel.

Should you have any further queries, please do not hesitate to contact us.

Kind Regards,

Dan
SALES AND SERVICE CONSULTANT, HOTELCLUB
HotelClub | Level 29, 680 George Street. PO Box Q773, QVB Post Office Sydney NSW 1230 Australia
p | +61 2 8263 5100 f | +61 2 9262 7749 e | customer_service@hotelclub.com
w | HotelClub.com | RatesToGo.com | asiahotels.com | ACN 092 445 442
HotelClub is an Orbitz Worldwide Company

小六

libragirl 发表于 2012-3-15 10:50 static/image/common/back.gif
楼主这个多久收到回复的？我这个前天写的，目前还没回呢。。

我是一天后收到回复的

libragirl

楼主这个多久收到回复的？我这个前天写的，目前还没回呢。。

gtolam

怎么写这个邮件啊，用中文还是英文写啊

妖瞳

LZ用-30了吗

Julie

LZ请教个问题。例如某日某酒店用hotelscombined查下来Agoda是最低价格，含税价103.36美金
直接上Agoda查询价格贵了4美金。
我申请HC最低价，应该用便宜的的价格还是贵的价格？
因为Agoda的链接上查不到便宜的这个价格。如果用便宜的价格申请，我就要提供hotelscombined的链接，HC认hotelscombined的链接吗？

Vincent_Lei

我发了三个酒店的申请，昨天发的 目前没得到回复

cmxantony

我昨天的申请也已经得到回复了。差额2.5美金给我退还  呵呵

小六

philipsjun 发表于 2012-3-14 13:59 static/image/common/back.gif
需要看清条款，有团购或者特殊折扣不算

我就是用高朋的卷的！

philipsjun

小六 发表于 2012-3-13 16:57 static/image/common/back.gif
只要比HC低的都可以申请退还差价！但要相同的日期和房型哦！

需要看清条款，有团购或者特殊折扣不算