Ellafang 发表于 2015-8-5 10:00
求助：
   听不懂菲律宾姑娘的英文，跟她说了一大通，手机都停机了，也没办好呢，有哪位高手在呀，帮帮忙， ...

改名字，发邮件给namechange@cebupacificair.com。
索要行程单，电话里要告诉客服：

你的姓名：一个字母一个字母的拼给他听

从哪里飞哪里

日期，航班号

你的邮箱

可以用skype打哦

求助：
   听不懂菲律宾姑娘的英文，跟她说了一大通，手机都停机了，也没办好呢，有哪位高手在呀，帮帮忙，我来报销电话费。
   My name is JIAN GONG,i had booking 4pcs tickets from cebu APP system on JUL 16 , until now i haven't received any feedback messages from cebu system,the feedback informaiton havn't send to my email-box, my Email is 24188360@qq.com. Could you help confirm the 4pcs ticket if ok?
And i have two question ,could you help me ?
1. due to my mistake ,my first name and last name are wrong on ticket,could help me modiied them, the ture message as below:
  First Name is JIAN  ,Last name is GONG

2.your system double charge ,the below is JIAN GONG booking information
     16.July 00:53 charge RMB1,516.36
     16.July 01:33 charge 3,252.20PHP

  but your system double  charge as below,  i havn't pay the money on 17.JULY,could you return money to me?  
   17.July 05:15 charge RMB1,516.54
   17.July 05:16 charge 3,252.20PHP
3、确认下4张票有没有订成功，gong jian，qing lu，rongcheng wang，wei wang，上海飞马尼拉。
Thanks for your great support

其实宿务网站龟速是因为被天朝墙了。。。经科学上网后神速

不错
一般会退到账户

7月7号晚上，试一下发邮件给宿务servicedeskmnl@cebupacificair.com，大致内容：
Date of booking: JUL 3, 2015（订票日期）
Passenger name:（乘客姓名）
Last name: L**
First name: Z****
Flight: round-trip, 16:15 OCT 15, 2015, From Manila to Kalibo; 18:55 OCT 20, 2015, From Kalibo to Manila. This booking should be cancelled (reference No. is K52***).（机票信息）
When I tried to pay, the system showed "unable to pay, please retry". So I tried again but still failed. I didn't get any comfirmation by email later. Because of your system problem, I gave up booking. （说明付款失败，没有收到邮件确认，订票系统出故障了~）

Next day (JUL 4), I booked another ticket: round-trip, 16:15 OCT 16, 2015, From Manila to Kalibo; 12:35 OCT 21, 2015, From Kalibo to Manila. I succeeded in paying and got a email with the itinerary (reference No. is Y7N***).（第二天成功订到了另一张机票）

Due to  the problem of your mobile system, I paid repeatedly and mistakenly. Please help me to cancel the flight (reference No. is K52***), and give me a full refund! Thanks for your help!（申请退票并全额退款）

首先，会收到对方的一封自动回复邮件。