亚航-退票的问题

晴雨小木

去年在亚航买的机票，有事去不了。在网页上申请退税都没有回复。前阵子收到来自邮箱"AGSS Refund Support"<agss_refundsupport@airasia.com>如下需要提供一些信息的邮件。
那这个是亚航官方的吗？有退票的大大们，是否可以给予解答。

谢谢！

Dear Guest,
With regards to your refund request for booking number <PYVTUF>, kindly furnish us with  passenger bank account details in English and Chinese language for us to expedite the refund.
请以英语和华语提供我们您的银行户口资料，好让我们能促进您的退款。
Details required as per below:
1. Bank Name / 收款银行/行别: (English and Chinese language)
2. Bank Holder Name / 收款人名称: (English and Chinese language)
3. Bank Account Number / 收款人账号:
4. Bank Branch / 收款账号开户行: (English and Chinese language)
5. Province / 省份: (English and Chinese language)
6. City / 城市: (English and Chinese language)
7. Bank Address / 银行地址 : (English and Chinese language)
Kindly reply us through this email.
Thank you for your cooperation and we look forward to serve you better in the future.
Best Regards,
Deveniswari.
AirAsia Refund Support Team (RST)

Lulu-DF

是的，提供信息给他。