关于爱琴海航空罢工的赔付，请大家来出主意～

太阳1975

爱琴海航空答应赔付我们在雅典的食宿，可是现在要提供原始收据，我部分遗失了，部分是用积分换的酒店，怎么办呢？

太阳1975

Dear Mr. ,


Thank you for contacting the Customer Relations Department of Aegean Airlines and please accept our apologies for the delay in replying to you which is due to heavy work load.


As you are already familiar with, as a result of the work suspensions of Air Traffic Control Personnel on October 5th 2011, Aegean Airlines was forced to cancel all of its flights.


According to the European Regulation 261/2004, 14th paragraph, “…obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.”


However, passengers whose flights are cancelled are entitled either to be fully refunded or be rebooked to the next available flight or any flight without any additional charge.


Mr. , please forward to us the relevant receipts (hotel accommodation and meals) so as to investigate your case and inform you accordingly.


Awaiting for your response.


Best Regards,

太阳1975

Dear Mr. ,



We would like to inform you that we will cover your expenses made (hotel accommodation, meals). However, we need the original receipts to be sent to our postal address at Viltanioti 31, Kifisia, PC 14564, Athens.



** We need the receipts from the hotels. The hotel receipt from hotelA has incorrect date. Also, we need the hotel receipt from hotelB, not the confirmation for your points.



In order to deposit the relevant amount, please forward us your bank details:



Name and Address of Bank
I.B.A.N.(International Bank Account Number)
BIC (Bank Identification Code)


Awaiting for your response.



Best Regards,

robbie

有多少提供多少。。。如果是网上预订并支付的，可以把截图给他们，另外积分换的，也只能将网上的截图给他们，并给他们一般预订价格的截图。

个人看法，有单据的肯定OK，没有单据的有网上预订证明的也许可以，积分换的估计有难度。good luck!

风季灵

这个真还没有遇到过

朵朵迪玛

呵呵，没仔细看英文原话，也看不懂。。。。原始的是要寄给他们？做个假滴扫描给他们？

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如果没预订直接又付的线，怎么提供呢？

来自 爱-旅途 的新浪微博

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回复@爱-旅途:那是可以有收据的啊

来自 太阳1975_E旅行 的新浪微博

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发邮件问酒店要水单扫描件

来自 神经飞天猫猫猫大人 的新浪微博

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其实我觉得只要能证明确凿发生就可以了，譬如你的银行付款记录，还有就是酒店那边的水单之类，据理力争吧，不行就找他们的经理谈

来自 shou不了Self-V 的新浪微博