西班牙航空Spanair停止运营

悉尼清风

Spanair Communication to their customers



-      Spanair advises today, the 28th January 2012, that the airline has suspended operations. Due to these exceptional circumstances all our flights are canceled



-      In case you have acquired a ticket with Spanair to fly in the next days or weeks, there are different alternatives:



a-       If you have paid the ticket by credit card, please ask for information from your credit card issuer or bank about the different refund options.



b-       If you have travel insurance, please contact your insurance provider to receive information about coverage.

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c-        If you have bought your ticket in a travel agency, please contact them.



d-       If you have purchased a ticket with Spanair that is operated by another airline, in principle your flight will be unaffected.    However for clarification we suggest you contact the operating airline.



e-        Spanair, in coordination with the Generalitat, has reached an agreement with Vueling, Iberia & Air Europa. For all those passengers that bought tickets to fly in the next three days they will have the option of a special fare:



The price of the tickets will be different according to the destination:



o  Domestic & Balearic islands: 60 EUR

o  Canary islands: 90 EUR

o  International: 100 EUR



f-         In all other cases to claim the refund of your ticket, please contact:

·        Spanair sales offices

·        AENA help desks located in airports in Spain

·        Tourist information offices in Spain.

·        Catalan consumer agency





-      Spanair is permanently in contact with the Spanish aeronautical authorities and the airports where the airline operates its flights to deal with this situation.



-      The Spanair contact center (Telephone number within Spain: 900 13 14 15 and from outside Spain: +34 971 916 047) and our Spanish sales offices in the airports will remain open to attend to customers.



-      Spanair apologises to all our customer affected by this situation

Barcelona, January 27th of 2012

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