请教亚航D7307（杭州——吉隆坡）退款事宜

南瓜dhng

没退过款，有事请教前辈们！我跟很多人一样，买的15年5月底的D7307（周四杭州——吉隆坡）)不幸中枪，查不到航班，后来发E-FORM过去确认已取消，再发邮件到aax_preflight@airasia.com，要求退款，顺便把后面吉隆坡往返科伦坡，吉隆坡回杭州的三程都一起退了，现在亚航回过来如下：

Thank you for emailing Airasia, we apologize for the delay in response.Kindly be informed that refund of booking H***** due to flight cancellation by Airasia might take up to 14 working days and one of passengers' bank account information is required as below both in English and Chinese;

1. Full Name (Refund can only be given to the person named as a guest in the booking and not to a third-party).
2. Account No.:
3. Bank Name & branch:  
4. Bank address:
5. Swift Code/ BSB Code
6. Province:
7. City:
8. Contact No.:

Regarding of bookings Q***** and A*****, since flights are connected to cancelled flight we are able to provide you just with Credit Shell with 90 days expiry date.

前面看懂了，同意在14个工作日退款到银行账户，疑问的是后面，Credit Shell是啥，亚航账户吗？就是亚航余额90天要用掉的那个吗？

jemmyli

应该是的。

zhgmgpg

Credit Shell就是你说的那个，近期不买机票还是退银行账户，我都退了，不知道要等多久

zudas

credit shell就是余额

bumahe

看这个意思好像是你杭州往返吉隆坡的机票退款到银行账户,吉隆坡往返科伦坡的退到亚航余额。

南瓜dhng

谢谢大家，想再跟亚航争取一下能不能全退到银行账户