求大神解读BIG CLAIM的反馈

秋宵归雁

Thank you for contacting AirAsia BIG.

Based on the information provided, we noticed that your payment was under credit shell, therefore no points will be credited to your account.

Hence, we have awarded points to the previous booking no.

Moving forward, please quote your 10 digits BIG Shot ID at the required field during your future flight purchases.

求问大神，什么是 credit shell？

从最后一句看，是因为我当时没有输我的BIG号码吗？我确定我输了，而且我还检查过，求大神点拨

qiutianxiaosui

就是你的亚航信用账户，也就是说你以前退过款的那个

sheergogo

credit shell是你亚航账户余额，意思是你用余额订的因此没有积分
最后那句是公式化的提醒以后预订要记得填会员号