本帖最后由 keventan 于 2016-10-13 17:50 编辑
亚航修改了巴厘岛-吉隆坡的航班时刻,由下午17:20改到18:35分,超过45分钟了,按照惯例,应该可以改前后7天的航班了,但从亚航给我的邮件看,为什么只能改当天的不同时刻航班(见红色字体)或者退到亚航账户呢?还是我理解错误?我想改到推迟一天行吗?谢谢!
We regret to inform you that flight QZ 554 scheduled to depart from Denpasar (DPS) to Kuala Lumpur (KUL) on Wednesday, January 18, 2017 has been change flight No. to a new flight details as below:
NEW FLIGHT TIME
Flight number | | | | Depart from Denpasar (DPS) | : 06:35 PM (18:35hrs), local time | Arrive in Kuala Lumpur (KUL) | : 09:35 PM (21:35hrs), local time |
Reminder: Please check-in at least two hours prior to your estimated time of departure.
Should you wish not to travel on the new flight time as advised above, guests are entitled to pick one of the following service recovery options being offered:
1. Move flight: Change to a new travel time on the same route within same days from original flight date without additional cost and subject to seat availability; OR
2. Credit Account: Retain the value of your fare in a credit account for your future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issuance; OR
Once you have selected one of the above, kindly contact:
Should you require any further assistance, please submit an online form.
We sincerely apologize for the inconvenience caused. Thank you for your support and kind understanding.
Regards, AirAsia
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