Dearest Guest,
Thank you for choosing to fly with AirAsia.
AirAsia has always taken great consideration in deciding changes of flights to any destinations that we serve. Unfortunately, due to commercial reasons, frequencies for our CRK – Kalibo – CRK route have to be reduced.
Frequency reduction and time changes implementation to these domestic routes are necessary so we can continue to provide safe, reliable service at low fares to all our guests.
We regret to inform you that we are implementing flight changes for Clark to Kalibo and Kalibo to Clark effective December 15, 2012. The following options are available for guests who cannot travel on their new flight:
a) Move your flight to any available flights of the same destination within 14 days after their original date of travel. You may change travel dates without fees and fare difference charges. New travel dates are subjected to seat availability.
b) Obtain a 90-day credit shell option which is a system that retains the amount of money which can be used for later transactions. The credit shell will be valid for up to 3 months from the date of issue.
c) Cancel flight and get a full refund.
We are ready to assist you via our call center +63 2 588 9999 from Monday – Sunday, 8:00AM – 9:00PM should you have questions or concerns, or email us by clicking on this link: http://www.airasia.com/my/en/e-form.page
We hope for your understanding and apologize for any inconvenience caused. We are continuously improving ourselves to serve you better to ensure that your flights are safe, pleasant and hassle-free.