#亚航基督城取消# 抛砖引玉，贴出自己和新西兰公平交易委

Im_the_Messiah

（如有进展将及时更新）

To：

contact@comcom.govt.nz

Dear Sirs / Madams

I am Y and was granted Working Holiday Visa from New- Zealand, planed to have my first visit to Christchurch on early the October (public holiday in China) this year.

My plan was,

30th Sep, Depart from Hangzhou, China to Kuala Lumpur, Malaysia
1st Oct, Depart from Kuala Lumpur to Christchurch
6th Oct, Leaving Christchurch back to Kuala Lumpur, Malaysia
7th Oct, Have one day trip to Penang, Malaysia
8th Oct, From Kuala Lumpur back to Hangzhou China.

My fellow traveller, named X, would basically have the same route with me but have different flight from China to Malaysia.

However, today I got an email, in which airasia said their company would cancel this route (Kuala Lumpur to Christchurch) and it will not offer an alternative flight for the same route. (see attachment 1). The company of Airasia would only offer the following option (i think all of them are totally unacceptable and unjustified),

1, refund the ticket from Kuala Lumper to Christchurch

Totally unacceptable, because my fellow and I paid far more lot of money, to acquire the visa, brought flight tickets other than flight from KUL-CHC, and book hotel. These expense amount to USD2130.00 (around  NZD2556.00), details see attachment 2.

2, re-time to flight before June.

Impossible for me. Early the Oct is public holiday in China, and I have no opportunity to leave office for so long in the rest of the year. Actually, the fare I paid for flight depart from China in holiday is considerably more expansive than  fare for normal days.

3, re-route to Australia and buy tickets by ourselves for trans-Tasman travel.

It's the most ridiculous option. Additional visa is needed to transit in Australia. It is Airasia's fault, not us, but Airasia ask us to buy tickets on our own expense!


I have to say I am so disappointed for what they have done. Just one day before their announcement of cancellation, they still email us, try to persuade us to pay and upgrade for the same route (see attachment 2). I think they are totally act in bad faith and absolutely ignore the legal right of our consumers.

From the above, I hope the commission would get involved and investigation this issue asap and push the airline to offer an amicable proposal.

Im_the_Messiah

10个小时后来自新西兰的回复，

Dear Y

Your enquiry number: 2XXXXX

In order for us to assess whether the trader that you have concerns about is breaching the Fair Trading Act, could you provide us with the date that you booked the flight, and your full physical address details.

If you have any questions about the process of your complaint, you can contact us on 0800 943 600 between 8.30am to 5.00pm Monday to Friday. Please quote the enquiry number 2XXXXX in all correspondence.

Our website http://www.comcom.govt.nz/how-we-deal-with-your-complaint/ also has information on how we deal with complaints.

Regards

目前已补充对方要求材料，等待进一步消息。

同时期盼同学们能够积极行动起来，联合投诉，推动新西兰公平交易委员会处理进程。

yeunggai

支持！！之前我在馬來西亞消委會投訴，他們都接受！亞航已經幫我免費更改航班！！

Im_the_Messiah

yeunggai 发表于 2012-3-13 20:48
支持！！之前我在馬來西亞消委會投訴，他們都接受！亞航已經幫我免費更改航班！！  ...

谢谢经验分享和支持！

chong1414

支持楼主！

stella

投诉信写得真好，可以作为范本参考一下！

Sydney_zz

支持一下，帮顶

微博评论

我那边还有配合这个航班买的东航x舱，退票费昂贵啊。

来自 韦宝的圈圈 的新浪微博

微博评论

回复@扭扭妈2004:恩，一起投诉给亚航施压。

来自 Read_Me_To_Sleep 的新浪微博

微博评论

回复@韦宝的圈圈:我们也遇到了相同的问题。

来自 Read_Me_To_Sleep 的新浪微博