亚航从6月1日起取消基督城航线（附补偿方案解读）～

baron33

ear Guest,



Please be informed that effective from 1st June 2012, AirAsia X will be suspending our flights to/from Christchurch.

We will be sending individual notifications to all guests affected by this suspension, in stages, based on your respective flight dates, via email and SMS.

The email notices will also outline the various service recovery options offered which are:



i.                     cancel your reservation and opt for Full Refund/Credit Shell; or

ii.                   move to any of our other operating flights from/to Christchurch, before the 1st June 2012*; or

iii.                  reroute your flights from/to Christchurch to/from an AirAsia X port in Australia (Sydney, Gold Coast or Melbourne) to Kuala Lumpur# or any other AirAsia X destinations.

Please take note alternative arrangements has to be made on your own for the trans-Tasman travel.



*at no cost, subject to availability

# at no cost

In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.

For further explanation on the reasons for our flight suspensions, please refer to our Press Release on 12th March 2012.

***Important Notice:***



For Option iii)



Guest who choose to transfer their Christchurch-Kuala Lumpur flights to an AirAsia X service Australia-Kuala Lumpur (Sydney, Melbourne or Gold Coast)or vice versa  will need to make their own arrangements and payments for trans-Tasman travel.



For guests who have purchased domestic flights within New Zealand to connect with AirAsia X’s suspended Christchurch services, Air New Zealand and Jetstar will allow AirAsia X guests to transfer the payment made for the domestic flight to a trans-Tasman fare. There will be a call centre fee per person per segment for this service and fare difference if applicable.



(Example: A guest who paid for a return domestic flight from Auckland to Christchurch to fly with AirAsia X, who transfers their AirAsia X ticket to the Sydney-Kuala Lumpur service, can transfer the domestic payment towards a flight from Auckland to Sydney to connect to the AirAsia X service.)



To arrange this transfer, guest will need to contact the Air New Zealand or Jetstar call centre, verify connecting travel on AirAsia X, and arrange for their domestic flight to be transferred to a trans-Tasman flight (and pay any fare difference and the contact service fee).



Guests opting for Jetstar will need to contact Jetstar before 26 March, 2012 with the above details.



Call centre details:

-       Air New Zealand: 0800 737 000

-       Jetstar:  0800 800 995



Before booking trans-Tasman travel please consult airline timetables to ensure your flight to Australia provides time to complete customs and immigration, pick up any bags and check-in at AirAsia X for your flight to Kuala Lumpur (and vice-versa for the return flight from Kuala Lumpur to Australia and returning to New Zealand).  A transfer time of at least 4 hours is recommended but please note that neither AirAsia X nor the trans-Tasman carrier can be held accountable for any missed connections.



Sincerely,

AirAsia X Sdn Bhd

大致解读如下：
1、退款；
2、改到6月1日前旅行；
3、可以改到澳洲，但是澳洲到新西兰需要自己负责。如果买了新西兰国内段，亚航可以协助把这个钱转移到澳大利亚至新西兰的航线上，但是差价需要自己补，还需要自己联系新西兰航空和捷星航空。
总之，比之前取消印度、巴黎和伦敦条件差远了哦

hzsz

亚航就是要对他强硬,上次取消印度航线.刚开始电话广州办事处,说吉隆坡--德里可以退,深圳--吉隆坡不给退(24小时之内),我说凭什么啊,我明明为了去印度才去的吉隆坡,竟然和我说谁知道你去吉隆坡干什么.最后还不是打着要向吉隆坡总部申请的旗号办成了.建议你们直接找亚航的广州的一个服务专员赵小姐,跟其他人都不用去费那个话.

milsica

有多少人？大家联合起来去和亚航斗争吧

cmxantony

以后去欧洲和新西兰的路都断了

yzfly

有没有熟悉停飞赔偿规定的，比如亚航参加了什么航空组织，必须遵守什么规定

yzfly

大家想想怎么维权啊~！

yzfly

不退全款，么有天理

bAbYfacE

太阳1975 发表于 2012-3-12 15:20
补偿方案：1、改到6月1日前旅行；2、退款；3、可以改到澳洲，但是澳洲到新西兰需要自己负责。如果买了新西 ...

你好，请问一下我买的9月25日早上5点到吉隆坡，吉隆坡到基督城出发是26号晚上11点，这中间隔了将近一天，请问我这种情况亚航会不会把前半段的机票也退了？还是只退后半段吉隆坡到基督城的？P.S全程都是亚航的。一定要回答我啊，谢谢！

bAbYfacE

你好，请问一下我买的9月25日早上5点到吉隆坡，吉隆坡到基督城出发是26号晚上11点，这中间隔了将近一天，请问我这种情况亚航会不会把前半段的机票也退了？还是只退后半段吉隆坡到基督城的？P.S全程都是亚航的。一定要回答我啊，谢谢！

yzfly

大家一起给程凯霖发私信，或发投诉信吧。。。争取我们的合法权益