#亚航基督城取消# 抛砖引玉，贴出自己和新西兰公平交易委

Im_the_Messiah

（如有进展将及时更新）

To：

contact@comcom.govt.nz

Dear Sirs / Madams

I am Y and was granted Working Holiday Visa from New- Zealand, planed to have my first visit to Christchurch on early the October (public holiday in China) this year.

My plan was,

30th Sep, Depart from Hangzhou, China to Kuala Lumpur, Malaysia
1st Oct, Depart from Kuala Lumpur to Christchurch
6th Oct, Leaving Christchurch back to Kuala Lumpur, Malaysia
7th Oct, Have one day trip to Penang, Malaysia
8th Oct, From Kuala Lumpur back to Hangzhou China.

My fellow traveller, named X, would basically have the same route with me but have different flight from China to Malaysia.

However, today I got an email, in which airasia said their company would cancel this route (Kuala Lumpur to Christchurch) and it will not offer an alternative flight for the same route. (see attachment 1). The company of Airasia would only offer the following option (i think all of them are totally unacceptable and unjustified),

1, refund the ticket from Kuala Lumper to Christchurch

Totally unacceptable, because my fellow and I paid far more lot of money, to acquire the visa, brought flight tickets other than flight from KUL-CHC, and book hotel. These expense amount to USD2130.00 (around  NZD2556.00), details see attachment 2.

2, re-time to flight before June.

Impossible for me. Early the Oct is public holiday in China, and I have no opportunity to leave office for so long in the rest of the year. Actually, the fare I paid for flight depart from China in holiday is considerably more expansive than  fare for normal days.

3, re-route to Australia and buy tickets by ourselves for trans-Tasman travel.

It's the most ridiculous option. Additional visa is needed to transit in Australia. It is Airasia's fault, not us, but Airasia ask us to buy tickets on our own expense!


I have to say I am so disappointed for what they have done. Just one day before their announcement of cancellation, they still email us, try to persuade us to pay and upgrade for the same route (see attachment 2). I think they are totally act in bad faith and absolutely ignore the legal right of our consumers.

From the above, I hope the commission would get involved and investigation this issue asap and push the airline to offer an amicable proposal.

莎陈抱

二年前去woring holiday的人飘过，好想再重新来一次

Angel_for_Life

现在有什么进展么？偶也一样遭遇，kul-chc的来回票都被通知取消。肿么办啊？

Im_the_Messiah

微博评论 发表于 2012-3-13 21:41
回复@扭扭妈2004:恩，一起投诉给亚航施压。

来自 Read_Me_To_Sleep 的新浪微博

恩。

更新：马来西亚消委的邮件回应缓慢，请大家使用eform

马来西亚消委的投诉地址为 e form http://www.nccc.org.my/v2/index.php/e-aduan

感谢大家的时间和共同努力。

europaring

这个一定要支持！！

雪影蓝风

期待结果

lonelyfish

和LZ情况一样，国庆期间的票。 这个是从孟买线改过来的，
孟买线还可以换马航的，这次搞得比较离谱，期待有好结果

微博评论

回复@韦宝的圈圈:不是一起，不过我们正在讨论方案和应对方法。欢迎加群220522420

来自 Read_Me_To_Sleep 的新浪微博

微博评论

回复@Read_Me_To_Sleep:看来是同期出发的朋友啊？是ququ一起的？你们准备怎么办？

来自 韦宝的圈圈 的新浪微博

微博评论

回复@韦宝的圈圈:我们也遇到了相同的问题。

来自 Read_Me_To_Sleep 的新浪微博