Greetings!
Our apologies for the cancellation 5J679 16JAN15 PVGMNL ETD 0030H, the reason is due to aircraft situation. As carrier, we may change or reschedule any flight where we reasonably consider to be justified by circumstances beyond our control or for reasons of safety or security. Given this, we have options that our affected passenger could take which will at least minimize or eradicate the inconvenience.
Rebooking – up to 1 month without any charges. For roundtrip flight, same number of days must be followed. Please see our website for your reference of the exact flight details that will fit your schedule
Rerouting – up to 1 month of the nearest alternate station without charges. Rerouting of non-disrupted flight is strictly not allowed and transfers will be on passenger's account.
Travel fund – without any charges (may use up to 90 days based on the date of creation). (Except for Korea Flights)
Full refund – *For bookings made via credit card, the amount shall be credited back to your account minimum of 10 banking days. However, the actual cutoff for the 'credit-back' to your account will depend on your issuing bank.
Please do let us know which option you would like to take. We can only rebook your flight once without any charges. But please be advised that our rebooking is subject to seat availability.
Kindly advise us up to 4hrs before your flight so we may rebook your flight (subject to availability) otherwise, changes will be considered accepted
For further inquiries you may call our 24/7 hotline thru following numbers:
Manila Office: +63-2-70-20-888
Cebu Office: +63-32-230-8888
Hong Kong Office: +852-397-33800
Singapore Office: +65-315-80808
Australia: (612) 91192956