退票全过程

smile1985

本来定的是KLO-CEBU的机票，由于改动了时间，我发了8封邮件都不愿意帮我修改出发地点为MPH
在2p的时候抢了一张，所以就决定取消KLO-CEBU，先是发信到reservations@airphilexpress.com说取消，很快他就说已经取消 具体事宜 联系
Greetings!

With regard to your concern, may we request to please send an email to[url=mailtonlinesupport@airphilexpress.com]onlinesupport@airphilexpress.com[/url]. Please be informed that only the credit card holder can request the refund.

Please attach the following requirements needed to complete the refund process.

1. Letter of credit card holder requesting for refund -The letter must indicate the name of the passenger/s, the credit card number, ticket number, coupon number/route that is requested for refund and the reason for refund.

2. Clear Scanned Copy of a valid photo ID -The ID presented must match the name of the credit card holder.

3. Clear Scanned Copy of the front side of the credit card for the sales transaction.

4. Ticket

For further assistance, you may send us your email atreservations@airphilexpress.com or you may call our contact center at (02) 855-9000 anytime.Our contact center is open 24 hours a day, 7 days a week.

Thank you for having Airphil Express as the airline of your choice. We will be more than happy to assist you again on your future flights with us.

我发给[url=mailtonlinesupport@airphilexpress.com]onlinesupport@airphilexpress.com[/url]后 过了好多天 给我发来

Dear Sir/Madam,

Thank you for choosing Airphil Express.

Your refund request has been processed and was forwarded to the concerned department for further handling. Amount of Php 396.00 will be credited back to your account approximately after 50-60 banking days. YouRAF No. ZXXXXXXShould you require further assistance, you may contact our Reservations at (63-2) 855 9000

Disclaimer: This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. The recipient should check this email and any attachments for the presence of viruses. Thecompany accepts no liability for any damage caused by any virustransmitted by this E-mail.

smile1985

fengjunjerry 发表于 2012-10-21 19:19
看来我只有去柜台试试了

恩。。貌似他们柜台不理会改签和退票。。不过你可以试试。。如果钱还比较多的话 可以twitter他们 这个回复很快

fengjunjerry

看来我只有去柜台试试了

smile1985

fengjunjerry 发表于 2012-10-21 19:17
结果一分钱没退你吗？

恩。。。我的信用卡里 没多过钱。。

fengjunjerry

smile1985 发表于 2012-10-21 19:13
当时我来来回回很多次 他同意退到我的信用卡的 不过好像时间要三个月还是什么的 现在都半年了 也没退给我 ...

结果一分钱没退你吗？

smile1985

所以为了100多元 懒得跟他们搞了

smile1985

我出发的当天还告诉我延误 出发前一周告诉我取消  总之 去了就知道了

smile1985

没有。。恩 是的 半年过去了~ 菲国是这样的

fengjunjerry

smile1985 发表于 2012-10-21 19:03
要航空公司修改时间或者取消 才能退的 不过貌似他到现在也没退给我

究竟你最后退到钱没有啊？已经半年过去了

smile1985

fengjunjerry 发表于 2012-10-21 19:11
肯定是动了我的航班才提出退三，还是不懂啊

当时我来来回回很多次 他同意退到我的信用卡的 不过好像时间要三个月还是什么的 现在都半年了 也没退给我 还好钱不多 100不到 懒得去搞了