哪位知道optiontown升级D7航班机场未确认怎么退款？

chjpku

各位大侠，请教关于optiontown升舱的问题，情况如下：1.亚航订单两个人一起的，购买了optiontown升舱服务，付款两人；
2.值机当天到机场，只有一个座位，值机柜台美女说，可以升，也可以不升，升的话，不退一人差价，当然我可以选择等候看是否有没来的头等舱乘客；
3.根据值机柜台美女提示，先按经济舱值机，最后登机口确认是否升舱；
4.登机口确认，只剩一个座位，所以选择不升，因为他们再次跟我表明，升一个，另外一个也不退钱；
5.经济舱到吉隆坡后，当天下午好像optiontown给我电话，我未接；
6。航班完成已经4个工作日，至今未收到退款；忐忑中。。。。。。       哪位大侠，遇到过这样的情况啊？他们到底会怎么退款啊？求指点！今天可恶的optiontown网站还打不开！

tiffanyrong

OPT 是良心企业  目前在我心里他是这样的形象

zd7201

不必担心，只是退款早晚的问题。

littecandy

hzchd 发表于 2015-7-7 23:19
LS不知道不要乱说误导别人，如果没有升级成功，自动退款的，我上次升级，说不确定商务舱座位（想等着经济舱 ...

看清楚，楼主是升级成功，但是在机场没有升的，这种不会主动退，给你看我5月找op退钱的邮件，op回复我的如下



Dear Customer,

Thank you for Contacting Optiontown!

We apologize for any inconvenience caused to you.

Please provide us with a scanned copy of your boarding pass, so that we can verify the same from the Airline and process refund accordingly.

We appreciate your continued patience and understanding in this matter!


Regards,
Optiontown Customer Care
(www.optiontown.com)

---
Please feel free to contact us if you have any additional questions. In case this email does not fully answer your question, or you would like to contact us for any reason, you can also get immediate assistance by calling one of our Customer Care numbers at:

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littecandy

…看清楚，楼主是升级成功，但是在机场没有升的，这种不会主动退，

leizi_77

chjpku 发表于 2015-7-8 21:18
五天了，还没有消息。唉！不会这次掉坑里了吧？

关注下~~~ 不停email骚扰他们。

chjpku

五天了，还没有消息。唉！不会这次掉坑里了吧？

perdtwok

不是在网上值机的时候，最后1天就能收到通知是否升舱成功吗，到了机场再升估计都没戏吧

hzchd

LS不知道不要乱说误导别人，如果没有升级成功，自动退款的，我上次升级，说不确定商务舱座位（想等着经济舱旅客升级），让我等着，结果等到所有人值机了，告诉我被别人升级了，没有座位了。我也就没有管，过几天会自动退款的。

littecandy

要用登机牌扫描件发邮件给ot申请退款，ot不会主动退款的