求高手指教关于雅高达的BPG

queenlj

之前在雅高达定酒店的时候就发现更低价了，想着可以BPG就定了。可之后雅高达却说因为取消政策比对手优越所以不可退款。
但是2个平台的取消政策都是要提前3天可免费取消的啊
雅高达的
HOTELS的
我发了2遍请求信都被拒绝了
Kindly be informed that the Competitor's policy: We will not be able to refund any payment for no-shows or early check-out.

Agoda's policy: Any cancellation received within 3 day/s prior to arrival will incur the first 1 night/s charge. Failure to arrive at your hotel will be treated as a No-Show and will incur the first 1 night/s charge (Hotel policy).



求问高手这是为啥啊？我该咋办？退房重新定吗？

风中之火

再去一封信，语气强硬点，agoda有时是需要多个回合才可以搞定的，包括我原来退汇差

B!uE_GhoST

直接发中文邮件沟通，应该无障碍 吧

queenlj

木头 发表于 2012-8-24 12:32 static/image/common/back.gif
你贴的信里没说拒了你的BPG啊，只是说no-show和提早退房不退款。
Agoda说取消政策不同拒绝BPG我也遇到过， ...

可能我的英文不好，我把回信都贴一遍
Kindly be informed that the Competitor's policy: We will not be able to refund any payment for no-shows or early check-out.

Agoda's policy: Any cancellation received within 3 day/s prior to arrival will incur the first 1 night/s charge. Failure to arrive at your hotel will be treated as a No-Show and will incur the first 1 night/s charge (Hotel policy).

When you made the booking, our conditions were displayed throughout the process.
?Prior to you making the reservation, hotel policy was displayed on the “Room Type” page under “Booking Conditions”
?Upon making your selection, hotel policy was displayed on the Booking Form page under “Booking Conditions”
?Lastly, upon completion of your reservation, hotel policy was displayed in the Confirmation Email

The Agoda hotel’s cancellation policy attached in your booking is more customer-friendly than that of the competitor.


Regards,
Peter
Agoda Customer Support Specialist
我之前收到过雅高达的BPG成功的来信，确实不是这样，他会直接说接受，然后退差价啥的。。。。。。。
这次我发了2封信回复都是一样的，所以我才怀疑是不是我哪理解错了

木头

你贴的信里没说拒了你的BPG啊，只是说no-show和提早退房不退款。
Agoda说取消政策不同拒绝BPG我也遇到过，纯粹是它在玩儿文字游戏，再发信反复强调取消政策是相同的就给退了