Dear Guest,
CASE NUMBER : CAS-3724912-JNSMR1
Thank you for e-mailing AirAsia. We have reviewed your claims and we regret to inform you that your refund request has been declined.
Our record shows that you are booked under the following
1) Sky Agent
2) Go Holiday
3) Expedia
4) Government
5) Corporate
Thus, please contact your respective booking agents to process your claims.
Thank You
Kind regards,
AirAsia Berhad