有人打通过菲航的客服电话吗？

rangerheart

之前订的USU-PPS被改签，因为时间delay了太多，想联系菲航改下时间。
发了N封邮件都说让我打电话改，后来打电话到上海，说国内航班没权限，让我打电话到总部。
然后香港和总部的电话每个至少打了4-5次，一直没人接，晕死，不晓得这个菲航在搞锤子哦，当真国际长途不要钱一样。
求有经验的人士指导

orcsman

fxyfeng 发表于 2013-12-21 13:40
onlinebooking@philippineairlines.com给我的信是这样写的：

Thank you for your email to Philippine Ai ...

这个是答复你已经确认了, 你的新时间表就是表格中的时间表, 后面那个只是告诉你如果要更改可以打那个电话.

fxyfeng

orcsman 发表于 2013-12-20 16:07
eTicket其实只是一份receipt, 收据而已, virtuallythere上的才是订单信息.
以下是发给我的e-Ticket邮件 ...

onlinebooking@philippineairlines.com给我的信是这样写的：

Thank you for your email to Philippine Airlines.  We understand that have you are requesting to have an update on your flight schedule under reference ******.
Please see details below for your reference:

Kindly contact our 24hour Reservations Hotline at (632) 855-8888 for ticket re-issuance.

请帮我看看这是什么意思？我必须打那个电话去确认，还是已经确认了？

fxyfeng

orcsman 发表于 2013-12-20 16:07
eTicket其实只是一份receipt, 收据而已, virtuallythere上的才是订单信息.
以下是发给我的e-Ticket邮件 ...

谢谢，wecare@pal.com.ph 也给我发了信，说没有权利对机票进行处理，所以才担心不可靠了

orcsman

fxyfeng 发表于 2013-12-20 13:31
https://www.virtuallythere.com改好已经十天了，现在还没收到e-ticket，请问用virtuallythere上的打印件 ...

eTicket其实只是一份receipt, 收据而已, virtuallythere上的才是订单信息.
以下是reservations@philippineairlines.com发给我的e-Ticket邮件内容, 可以看到他们在力推tripcase.
下面有个投诉邮箱wecare@pal.com.ph, 你也可以发个邮件去试试.

Itinerary Confirmation

Thank you for choosing Philippine Airlines. We look forward to welcoming you onboard.

We are pleased to deliver your complete travel itinerary.


Please review this booking confirmation carefully as it includes some important and helpful information about your next trip.

中间的预订信息就是virtuallythere直接贴过来的.

View in TripCase
Print Itinerary

If you modify your travel plans (change airlines, flights, times, dates) you will want to Sync your reservation in TripCase to ensure you continue receiving alerts as they occur.

Access www.tripcase.com on the Web. Click on My Trips and you will see all of your trips registered in TripCase on the left side. Highlight the trip you want to Sync. You will see a 'Sync Booking' link under the trip name; click on it. This will automatically sync your TripCase with the latest itinerary information.

On your mobile device you should have a refresh or sync tab and will want to click on it. Typically logging out and back into TripCase will Sync your trips however, it is a good practice to sync to be safe.

Other Important Reminders:

Please arrive at the airport 3 hours prior your scheduled departure for international flights and 2 hours prior your scheduled departure for domestic flights.The check-in counter closes 45 minutes before flight departure.

You can check into your flight online from 24 hours to 2 hours prior to your flight's departure. You can select your seat and print your boarding pass before proceeding to the airport. Click here Web Check-InFor Manila flight departures,  know your designated airport terminal: http://whatsmyterminal.com/

For consumer comments and/or complaints, please e-mail us at wecare@pal.com.ph or call us at:

Tel. No: (632) 777-5932
Fax: (632) 777-5928
For USA and Canada 1-800-I-FLY-PAL or 1-800 4-359-725 (24 hours)

fxyfeng

orcsman 发表于 2013-12-14 12:12
https://www.virtuallythere.com改好了的话就可以了，直接打印出来就可以CHECKIN了。
E-ticket一般晚几天 ...

https://www.virtuallythere.com改好已经十天了，现在还没收到e-ticket，请问用virtuallythere上的打印件真的能checkin吧，很担心呀

香锅里辣

小三斤 发表于 2013-12-14 17:39
你发的哪个邮箱啊？我退票一开始发邮箱虽然时间长一点，但还回我，现在都不回我了。太郁闷了 ...

就是给你发行程单的邮箱啊，直接回过去
把你的情况简明扼要的列表出来，
我是第一封回信慢，然后就相对快点了

fxyfeng

小三斤 发表于 2013-12-14 17:39
你发的哪个邮箱啊？我退票一开始发邮箱虽然时间长一点，但还回我，现在都不回我了。太郁闷了 ...

还是翻墙去facebook吧，要不真没人理

小三斤

香锅里辣 发表于 2013-12-14 11:32
我菲航只退过票，没改过航班。上海那边是没人管你的，北京的电话打过，通了，也记录了，表示会去协助办理。 ...

你发的哪个邮箱啊？我退票一开始发邮箱虽然时间长一点，但还回我，现在都不回我了。太郁闷了

fxyfeng

orcsman 发表于 2013-12-14 12:12
https://www.virtuallythere.com改好了的话就可以了，直接打印出来就可以CHECKIN了。
E-ticket一般晚几天 ...

太感谢了，这下放心了