受火山影响,亚航对以下航班做出调整,乘客可申请改签或退款

pp0pp

http://www.airasia.com/my/en/latest-news/airasia-offers-reschedule-and-credit-shell-for-guests-affected-by-mt-kelud.page

AirAsia Offers Reschedule and Credit Shell Options For Guests Affected by Mount Kelud Eruption
Jakarta, 14 February 2014 – AirAsia offers service recovery options for guests affected by flight cancellations following the eruption of Mount Kelud in East Java, Indonesia. Affected guests are able to choose between one of the following options:

• Change of flight within five days of the original schedule without additional charges
• Deposit in form of Credit shell equivalent to the value of the confirmed booking to be used for payment of any AirAsia tickets. Credit shell is valid for 3 months (180 days) from the date of issue.
  

Dharmadi, President Director of AirAsia Indonesia said, “All AirAsia flights from and to Surabaya as well as Yogyakarta have been cancelled to ensure our guests’ safety following the eruption of Mount Kelud which causes heavy ash fall in East Java as well as Central Java. Our guests may choose to reschedule their flight or request for credit shell.”

Below is the list of affected flights:

• Surabaya - Jakarta
• Surabaya - Denpasar
• Surabaya - Medan
• Surabaya - Semarang
• Surabaya - Makassar
• Surabaya - Bangkok
• Surabaya - Johor Bahru
• Surabaya - Kuala Lumpur
• Surabaya - Penang
• Surabaya - Singapura
• Semarang - Singapura
• Yogyakarta - Jakarta
• Yogyakarta - Bali
• Yogyakarta - Kuala Lumpur
• Yogyakarta - Singapore
• Solo-Kuala Lumpur
  

If you require further information and assistance, please contact us via:

• Call center at 021-2927 0999
• Ask AirAsia via www.airasia.com/ask
• Submit queries through online form at http://www.airasia.com/id/en/e-form.page
• Live Chat (available through Ask AirAsia after you login using AirAsia member ID). AirAsia will continue to monitor the situation closely and will keep guests updated on the developments.
  For up-to-date information, please follow our Twitter (@AirAsiaID)‎ or Facebook (http://www.facebook.com/airasiaindonesia).
  

军哥走天下

yychuegang 发表于 2014-2-15 12:04
军哥当机立断啊
我也放弃日惹 重新买了雅加达-巴厘岛
坐等航班变动 希望能全退 如果不能也没法了 毕竟是 ...

非常明智的选择，日惹旅游业估计遭受重创

yychuegang

军哥走天下 发表于 2014-2-15 11:47
这就是我昨天立刻重新购票的原因。因为是天灾自然灾害，亚洲航空的态度可以遇见的。 ...

军哥当机立断啊
我也放弃日惹 重新买了雅加达-巴厘岛
坐等航班变动 希望能全退 如果不能也没法了 毕竟是天灾

松弛熊

军哥走天下 发表于 2014-2-15 11:47
这就是我昨天立刻重新购票的原因。因为是天灾自然灾害，亚洲航空的态度可以遇见的。 ...

其实本来就不打算去的，偏偏RP爆发（这四个字对军哥不敬啊，呵呵）遇上天灾，努力争取一下，能退多少是多少。

军哥走天下

松弛熊 发表于 2014-2-15 11:45
又一次被客服打败了。明确告之相关信息的链接地址，一直都说没找到。。。他们手上的那份名单，目前只有四个 ...

这就是我昨天立刻重新购票的原因。因为是天灾自然灾害，亚洲航空的态度可以遇见的。

松弛熊

又一次被客服打败了。明确告之相关信息的链接地址，一直都说没找到。。。他们手上的那份名单，目前只有四个地点可以改签或退款，还有详细的航班号，即使是那几个地点，航班号不在列的一样没用。客服说已将我的问题反映上去，建议下午六点左右再致电查询。

军哥走天下

刚刚在雅加达机场同亚洲航空值班经理沟通，小帅哥和他锻炼印尼英语，遭遇机场关闭的乘客基本上是退票退钱，不能够改雅加达飞。

墨朵

五天内的航班，我正好是第九天，怎么办，持续关注！

pp0pp

松弛熊 发表于 2014-2-15 09:32
最新消息，广州客服手上的改签航班信息版本和LZ公布的不一致。例如LZ的航班名单中有三宝垄-新加坡和梭罗-吉 ...

这是亚航官网发布的，继续PK吧。
http://www.airasia.com/my/en/lat ... ed-by-mt-kelud.page

松弛熊

最新消息，广州客服手上的改签航班信息版本和LZ公布的不一致。例如LZ的航班名单中有三宝垄-新加坡和梭罗-吉隆坡，客服说木有！只能随时跟进信息了。