大神~~宿务邮件，航班取消，请问能换其他航线的航班吗？

sunnyvava

Cebu Pacific would like to inform you that your flight has been cancelled due to aircraft situation. However, we have mounted another flight which you may take in lieu of the cancelled flight.

Your new flight details are as follows:
Name/s of guests:
GU ***

Booking reference no.: *****
Flight details:
Flight No. 5J8564 on July 19, 2014, departing Mactan Cebu International Airport at 8:40AM and arriving in Ninoy Aquino International Airport at 9:55AM


We sincerely apologize for any inconvenience this may have caused you.

Options available to the guests are as follows:

•Rebook without charges for travel within 30 days

•Put in Travel Fund ticket value without penalties (except for KOREA flights)

•Refund without penalties

Please click on the ACCEPT button below if above change is acceptable.

If you wish to change or cancel your booking, please call us at the following numbers:

Manila = (+632) 70-20-888
Cebu = (+6332) 230-8888
Hongkong = (+852) 39733800
Singapore = (+65) 31580808

这意思是我除了他安排的航班外，还能换其他航班？比如换长滩到马尼拉也行？

三层皮

我上次航班取消他们还打了国际长途通知，挺靠谱的。后来在网站上单独买儿童票要收250rmb的无人看护费，因为是特价票，咬咬牙也买下了，然后发email给他们说明是有大人随行的，核实后就把钱退给我了，不过退款用了2个多月

bingerhaha

请问楼主给哪发的邮件，能给我个邮箱地址码，我也想发邮件退款，不知道该往哪发

gwhksh123

城里城外 发表于 2014-6-21 21:13
宿务只要有时间更改变化，无条件退款的。这个比亚航靠谱

亚航也把我的一个航班取消了，现在退款正在处理中！

gwhksh123

城里城外 发表于 2014-6-20 21:58
其实宿务会主动发邮件给你的。每次更改宿务在最后一段时间会主动邮件联系 ...

他们发了邮件给我，但是只是提醒更改了时间，我已经弄好了，机票退掉了，谢啦！

黄包车

被修改的航班的订单肯定能退 前后24小时的航班订单也能退，本人亲身实践过，邮件沟通效率很高！坐等退款打回支付宝！

Deforcement。

我的又没被改，好伤心。。

gwhksh123

城里城外 发表于 2014-6-20 18:30
能的，不用担心

我今天发了邮件，看看他们怎么回复，正好是日期买错，能退就好了，300多块可以吃顿好的了！