邮件内容：In response to your email, we believe you have been denied boarding due to not having the sufficient documents on the day of departure. However, we are unable to accommodate your request to provide you with any compensation.
Maybe it will help if we to explain to you that AirAsia is a point to point carrier where we do not provide transit services and guests are required to check in and check-out at every point of departure and arrival sector. Based on our record, you have performed two separated bookings - W7YIUF and J6JCRC hence you will be required to check out from the immigration. As you will be required to check out of the immigration upon arrival, a valid VISA will be required.
As such, the staff couldn’t fulfil your request to allow boarding for booking number W7YIUF from Singapore. We apologize if you think our staff couldn’t assist you further as they were complying with our Standard Operating Procedures.
Thank you for taking time in raising your concerns to us. AirAsia views each guest’s feedback positively and will take necessary measures in areas where there are shortfalls. We are looking forward to assisting you better in the next given opportunity.
We try hard to provide the best possible service to our guests and their satisfaction is our reward. The more satisfied guests we have, the more our business will thrive. |
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