直接写信给宿雾，（cebskedchange@cebupacificair.com） 问他咋回事，一般来说他第一封信都是很行货的回答：
============quote==================
Good day!
This is to acknowledge the receipt of below email.
Please be advise that all passengers booked on booking reference XXXXXXXX（订单号） are affected by cancelled flt XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX（原来的航班信息）
We apologize for the inconvenience this may have caused you. We would like to inform you that the airline will certainly notify you of the changes in your flight schedule. Also please be advised that your booking is still on queue for the sending of advisory re flight cancellation since we are prioritizing the nearest flight date but resassured all passengers will be notify thru SMS and EMAIL regarding schedule change and cancellation. Given this, we have options that our affected passenger could take which will at least minimize or eradicate the inconvenience.
Rebooking – without charges for travel within 30 days from the date of departure; Subject to seat availability.For roundtrip flight, same number of days must be followed.
Please see our website for your reference of the exact flight details that will fit your schedule.
Travel Fund – full Travel fund of the amount. A credit account which guest can be use for future transactions with Cebu pacific (may use up to 90 days based on the date of creation).
Money back – full refund of the amount paid *for bookings made via credit card, the amount shall be credited back to your account minimum of 60 working/banking days.
Please do let us know which option you would like to take.
Kindly advise us more than 4hrs before your flight otherwise, changes will be considered accepted and will be considered 'flown' if you fail to show up on the scheduled departure.
Please be advised that we can only rebook your flight once without any charges subject to seat availability.
For further inquiries, you may reply to this email or you may call our 24hr Call Center hotline thru the following numbers.
Manila: (+632) 70-20-888
Cebu: (+6332) 230-8888
Hongkong: (+852) 39733800
Singapore: (+65) 31580808
Regards,
Giewe
Service Desk-MNL
Cebu Pacific Air
It's time everyone flies!
CEB Reservation Service Desk
================================UNQUOTE==================
然后第二封信你就告诉他你想改到什么航班（当然你也可以选择退款）
，然后他就会回信跟你确认你要求的新航班：
================quote============================
Hi Sir/Ma'am,
Good day!
This is to acknowledge receipt of below email.
To clarify all passengers booked on booking reference xxxxxxxxxx(订单号) are requesting to be rebooked on: Please check flight details if correct.
REQUESTED SCHEDULE:
xxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxx
(这里是你确认给他的新航班)
We can only rebook your flight once without any charges. But please be advised that our rebooking is subject to seat availability. Kindly advise us more than 4hrs before your flight so we may rebook your flight (subject to availability) otherwise, changes will be considered accepted and will be considered 'flown' if you fail to show up on the scheduled departure.
Please confirm should you wish to continue with the rebooking.
You may reply to this email or you may call our 24hr Call Center hotline thru the following numbers.
Manila: (+632) 70-20-888
Cebu: (+6332) 230-8888
Hongkong: (+852) 39733800
Singapore: (+65) 31580808
Regards,
Giewe
Service Desk-MNL
Cebu Pacific Air
It's time everyone flies!
CEB Reservation Service Desk
============unquote==============
然后你仔细产看他写的内容和航班没错，你就回他说没问题，然后他就会给你改票了并且回复：
============QUOTE=========
Dear Mr. XXX,
Greetings!
Your flight booked on record locator xxxxx(订单号） is confirmed to xxxxxxxxxxxxx(新航班和时间) as requested – FREE of charge.
We shall be sending your new itinerary receipt in a short while.
Please be at the airport at least 3 hours before the scheduled departure. Our check-in counters close 45 minutes before the flight. Please be reminded that your ticket is non-refundable and will be considered 'flown' if you fail to show up on the scheduled departure and/or you decided to rebook it 1 day before the flight. Any amendments after this confirmation must be made more than 4 hours before your flight – subject to applicable fees.
Again, with much sincerity, we apologize for the inconvenience and we do hope that you will allow us another opportunity to be of better service to you again.
Thank you and have a fun flight!
Regards,
Maan
CEB Reservation Service Desk
===========unquote===============
然后再过一会你就可以收到新的票了，每封邮件大概需要一天时间，所以大概三天就能改好了
我今年被改了两次啊。。。。。。。 |
发表于 2013-6-9 22:06:12
