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13#
发表于 2012-3-23 17:58:38
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只看该作者
来自： 广东广州
我收到HC的回复邮件如下：
We have reviewed your claim further for the lower rate found at www.agoda.com website. Please note that the room that you booked with us under record locator PBHCL3066226134 at the Champlung Sari Hotel Bali was paid partly using the member rewards earned from Groupon UK Promo. Please be aware that as per the terms and conditions provided, these member rewards are non refundable nor transferable.
The Guarantee does not apply to:
hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon, Spreets.
Therefore, in this accordance, we are not able to honor your claim.
这封邮件写的意思是跟楼主收到的邮件意思一样吗？
可我是用两个HC帐号，订单里用了两个不同的住客姓名，两张不同名字的信用卡，订的同一家酒店同一个时间的两个房间，申请BPG后，其中一个帐号收到同意退款，另一个帐号就收到上面这个拒绝退款的邮件。最让人不能理解的是两封邮件都是同一个客服发出的，而且我申请时对比的网站分明是skoosh的链接，而她回的邮件竟然说我提供的AGODA网站的订房链接，简直莫名其妙。真不知道他们退款的标准是怎样。
PS. 申请BPG直播：
下第一次订单后，提供了OLOTELS的链接对比价格，客服回复我说因为OLOTELS上的房型没有写是standard,所以跟他们的房型不同，不同意BPG.
然后又马上发了skoosh网站的订房链接申请BPG,再收到的回复说已经超过了24小时申请，还是不同意BPG.
取消了原来的预订下了第二次订单，马上提供skoosh网站的订房链接申请BPG，结果一个账户收到同意BPG,一个帐号收到拒绝BPG,理由就是上面说的用了那个券。
今天又把订单取消了，进行了第3次预订，已经马上发了邮件去申请BPG，等下周一看看他们又怎么回复我
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楼主
