订单被取消了，这是悦途给我的邮件：
RE: Cancellation Of Booking To Funchal, Portugal
We would like to extend our sincerest apologies about the recent cancellation of your booking(s) to Funchal, Portugal on Tap Portugal. We deeply regret if the cancellation of these bookings have affected you directly. This cancellation was singular and we will endeavor that it never happens again. As an online travel portal, we, at CheapTickets.hk, want our customers to be able to depend on us and know that we are a reliable and professional provider of travel solutions.
Unfortunately, the fare offered on our portal was due to a fare filing error by the airline concerned. We understand that we have placed you in an inconvenient position and would like to offer you some form of resolution.
As your flight booking has been rejected by airline concerned, we will proceed with the full refund of your payment to your credit card. In the event that you would like to re-book the journey with the same flights to Funchal, Portugal, please inform us by email and a member of our team will be happy to provide a new quotation for you booking. We ask that you kindly revert within next 24 hours with your decision by way of email to cs@cheaptickets.hk to facilitate further action.
In addition, with our deepest apologies, we would like to compensate for this unfortunate incident by offering you a CheapTickets.hk Travel Voucher of HK$1,000.00 (two vouchers x HK$500) out of goodwill. The travel voucher will be sent to you in a separate email within the next 10 working days.
Once again, we apologize for the circumstances that were beyond our control. We value you as our loyal customer and we truly appreciated your patronage. We hope you continue to use us as your trusted travel provider.
Thank you.
Regards
Lawrence Liew
Brand Manager
CheapTickets.hk
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发表于 2013-2-6 18:04:04
发表于 2013-2-8 10:04:31
