本帖最后由 会芭蕾的肥猪 于 2011-12-10 22:29 编辑
希望所有已经买了这个券、打算转出这个券和准备转入这个券的筒子们注意了，慎用这个edreams。
也许有人成功出票，但至少目前我了解到和我自己的经历来看，这个edreams不太可靠。
我的经历是，用这个券买了机票，edreams试图扣款不过没有扣款成功。于是edreams要求我传真或邮件他们我的护照信用卡等个人信息扫描件给他们（但这种方式绝对是不安全的，尤其是信用卡正反面）。为了确认他们的可信度，我上GOOGLE搜了搜，真是大开眼界。所以我是不会给他们那些资料的，现在我的券也不能用了，再次输入的时候，说号码不对。
坛子有个筒子收到出票失败的邮件后，再次输入优惠券也是不能用了。
我引用部分别人的投诉给大家参考，都是今年的。
Like everyone here, I made the mistake of booking with edreams. I consider myself to be quite travel-savvy and having booked many flights online through various booking companies one of the first things I usually do is check out the reviews for both the airline and the booking company. The one time I failed to do this, I get scammed.
I booked a flight from Vienna to Paris, received an email to say that my credit card hadn't worked and to try booking again. However, the total amount for the flight was deducted from my card within 5 minutes of completing the booking! I called the number that was in the email (which I've posted below) and was told that I would have to send a copy of my passport and credit card to verify myself to ensure the booking was finalised. I sent a copy of my drivers licence (with all personal info and signature covered up) and called them straight after to verify credit card over the phone but was told that when they tried to deduct the amount for the flight (WHICH THEY HAD ALREADY DONE!!!), once again my card "was rejected"....huh??!!
After another phone call in which they said that the money would be refunded in 3 days and that they were unable to book my flight unless I paid by bank transfer (by now I had read myriad complaints about them on several sites), I told them to forget the booking and that I would call back if the money was not in my account in 3 days. Surprise surprise - the money is not there. Another phone call left me seething, their answer is that they have fully refunded the money and that there must be a problem with my bank. I was told that if I had an issue I must now go through the claims department. In my view this is outright theft and I am not going to let this go without a fight.
I'm a journalist and after reading hundreds of complaints I figure it's time we try to do something about these people. I want to take this to as many national newspapers and travel mags as I possibly can.
IF YOU WANT TO HELP SPREAD THE WORD ABOUT EDREAMS SO THAT OTHER PEOPLE DON'T GET SCAMMED, PLEASE EMAIL ME AT slvweel@gmail.com
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I booked my flights to South America with EDreams, and got an email saying that no payment had been taken, my payment was pending and that the price I had seen was not guaranteed. I then got an email the next day saying that they required a photocopy of both sides of my credit card, and my passport. This aroused my suspicions, so I looked them up and have seen numerous complaints. I therefore emailed back to say that I do not wish to provide such details via email, to which I got an automated 'on vacation for a few days' reply. Convenient, considering I knew the BA sale would be ending in a couple of days so the prices would soon go up.
I therefore emailed them to cancel the flight, and phoned my bank to ask for their advice. They have informed me that EDreams have taken two lots of £33 from my account, yet apparently they needed a photocopy in order to take any money?? And also didn't they say that my payment was pending and no money had been taken. I have emailed to cancel the flight, but as yet no reply. Outrageous.
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当然了，这些投诉也不能直接就说edreams是骗子之类的，想AGODA，hotelclub,还有携程，都有许多这样的投诉，但我想提醒各位一定要想好了再买，买了的想好了怎么用。
相信收到券的都知道，必须在edreams瑞士的网站才能使用这个券，所以语言不通是一个问题，我给他们邮件，他们一会回复我德文一会英文，搞得我GOOGLE翻译都弄半天。还有筒子打电话3分钟花了30多，却没有解决问题。也就是说，我们投诉或者需要咨询些相关事宜都不是很方便处理的————耗钱耗精力和时间。
已经团了券的筒子，我建议大家尽量买接近券金额的机票。
没有团到券，想转入的筒子，请你们想好了再去收。
团到了券，打算转出的筒子，在了解风险的情况下，还是不要把风险转移给别人了，自己想办法消化吧。
以上内容，个人建议，只做参考！希望大家都能成功出票。
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发表于 2011-12-10 20:55:01
楼主
