本帖最后由 老板de娘 于 2013-3-26 11:44 编辑
如题，今天早上收到宿务邮件5/2的航班信息有改变，我本来预定的是 5月2日 5J566 13：55-15：05宿务-马尼拉的，今天邮件是帮我改到了 5月2日 5J572 15：50-17：05宿务-马尼拉了。我当晚还要赶回中国的20：20航班。我的问题是，如果是这种情况的话，我能否要求宿务航空免费帮我改签到5月2日 Tagbilaran to Manila 5J- 622 13：50-15：05的航班？请各位大虾指教！
宿务航空邮件内容如下：
Dear XXX,
Cebu Pacific would like to inform you that your flight has been cancelled due to aircraft situation. However, we have mounted another flight which you may take in lieu of the cancelled flight.
Your new flight details are as follows:
Name/s of guests:
Booking reference no.: XXXXXX
Flight details:
Flight No. 5J572 on May 02, 2013, departing Mactan Cebu International Airport at 3:50PM and arriving in Ninoy Aquino International Airport Terminal 3 at 5:05PM
We sincerely apologize for any inconvenience this may have caused you.
Options available to the guests are as follows:
•Rebook without charges for travel within 30 days
•Refund or put in Travel Fund ticket value without penalties
Please click on the ACCEPT button below if above change is acceptable.
If you wish to change or cancel your booking, please call us at the following numbers:
Manila = (+632) 70-20-888
Cebu = (+6332) 230-8888
Hongkong = (+852) 39733800
Singapore = (+65) 31580808
3月22日收到宿务回复邮件，如下：
Greetings! Your flight booked on record locator XXXXXX is confirmed to 5J622/02May12 TAG-MNL 1350/1505 as requested – FREE of charge. We shall be sending your new itinerary receipt in a short while. Please be at the airport at least 2 hours before the scheduled departure. Our check-in counters close 45 minutes before the flight. Please be reminded that your ticket is non-refundable and will be considered 'flown' if you fail to show up on the scheduled departure and/or you decided to rebook it 1 day before the flight. Any amendments after this confirmation must be made more than 24 hours before your flight – subject to applicable fees. Again, with much sincerity, we apologize for the inconvenience and we do hope that you will allow us another opportunity to be of better service to you again. Thank you and have a fun flight! Glad
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发表于 2013-3-18 10:20:52
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