宿务已付款，订单closed，求帮助+翻译。。。

pourquoi95

保持每天勤勤恳恳发送email的好习惯TAT，到cebpayment的邮箱
现在有回信：
please be advised that the booking is forwarded for verification. pleasse advise if you will still push through through with your flight.


它只回了我最早的一封email（这封email里忘了说我要票啊！！！好后悔。。。那个时候太着急了。。。）
现在回信是问我要不要票子么。。。
查订单，状态是closedTAT

yukki

歷時一個禮拜，除了機票還有其他倒霉事，我覺得自己不能再倒霉了。今天終於稍微解決。可是我都不打算去了，等cebu改航班我就退款

幾個郵箱都發了，借鑒了lz的模板，而且天天發，但只有cebpaymentcenter@cebupacificair.com 是回復了叫我給
booking number，但我給了之後就沒有消息了
接著收到servicedeskmnl@cebupacificair.com的自動回復，叫打電話過去，自認不能與菲律賓客服周旋還是選擇等待。
最後去了網站填feedback form(為什麼我沒權限發網址……)第二天給了我回覆，訂單暫時還是Confirmed with Amount Due ，但心已經定很多了！希望趕快變成Confirmed 收到行程單！

第一次在cebu買票就遇到這樣的情況，其他幾張都很順利地買了。感謝論壇的前輩們留下指引後來發現中文頁面有專門的支付寶預定處理，十分詳細w w w.cebupacific.cn/ding-piao-zi-xun/zhi-fu-bao-wen-ti-fan-kui/ 如果再有這種情況的筒子們可以試試！

霜叶秋瞳

旋MM 发表于 2014-4-1 14:00
出现差价不用担心，这个是宿雾和支付宝自己内部结算出的问题，等他们和支付宝核对好账目后就会更正，也会有 ...

谢谢，都改过来了。

旋MM

出现差价不用担心，这个是宿雾和支付宝自己内部结算出的问题，等他们和支付宝核对好账目后就会更正，也会有新的订单发给你

pourquoi95

霜叶秋瞳 发表于 2014-4-1 11:20
楼主问题解决了吗？我这次帮朋友订，也出现这样问题呢。求英文模板

解决咯~cebpaymentcenter@cebupacificair.com 回的信
这是booking被closed后写的信
hi,Cube Air
I was your Member ，i have paid the ticket by ALipay ，but why the status showed on the manage booking is Cancelled instead of Confirmed ？
can you send a confirmation e-mail to me？and i need e-ticket，please also send a copy to me.

I give your all the order number

Confirmation#
the flight:   Departure
Transaction ID
alipaynumber:
guests name:

I need  the  tickets，please keep them for me，Thankyou！

这一封是booking被改为confirmed with payment due后写的信
hi cube air
I'm your member
I booked the tickets on Feb.27,2014 at the cost of         (including taxes and all other fees), but the status was declined. After i wrote email to you, you replied to me that"This is to inform you that your booking booked under confirmation number has been forwarded for fare adjustment", and you changed status confirmed with payment due., which meant i should pay another
it is unreasonable that I should pay more money for it, cause i have already paid        in time. It's your fault that caused my booking cancelled. There is no reason for you to raise my ticket price.
Dear official, I think you should let my booking (which confirmation number is     ) status be confirmed instead of confirmed with payment due. As all known ,cebu air is a prefect company, I believe that you will deal with my problem as soon as possible.
please send me the e-ticket as well, thank u. :)

每封email后面要附上支付宝等截图证明

霜叶秋瞳

pourquoi95 发表于 2014-3-9 10:08
This is to inform you that your booking booked under confirmation numberQ7479Chas been forwarded for ...

楼主问题解决了吗？我这次帮朋友订，也出现这样问题呢。求英文模板

pourquoi95

This is to inform you that your booking booked under confirmation numberQ7479Chas been forwarded for fare adjustment. We will send to you the itinerary once completed.
Thank you,
Clai
宿务回的信
Price Details (CNY)
BASE FARE
Class Z (PVG - MNL)
Adults, Children, & Infants with Seat
588.00 x 1 = 588.00Class Z (MNL - PVG)
Adults, Children, & Infants with Seat
588.00 x 1 = 588.00SUBTOTAL1,176.00
ADD ONS
WEB ADMIN FEE60.00SUBTOTAL120.00TAXES & FEES766.30TOTALCNY 1,947.68Payment StatusPayment TypeAlipay StatusDECLINED Date02/27/2014 Transaction ID98937698 Amount:CNY 823.20
Payment TypeAlipay StatusCONFIRMED Date03/08/2014 Transaction ID99267983 Amount:CNY 823.20


Balance Due:CNY1,124.48

我订的时候是56元往返（不含税），现在它把票价调整到588*2往返，并说我未付清，status是payment with amount due
我该怎么和它解释TAT求帮助啊

aeror

一般一个星期左右解决。

ariannex

打电话也很快的，如果你方便的话。
打给马尼拉客服，应该当场就可以解决的。

霜叶秋瞳

pourquoi95 发表于 2014-3-7 13:49
Dear Sir/Madam,

Greetings from Cebu Pacific!

不用打电话的，继续发这个邮箱，会解决的。我也收到一样的，其实这份邮件最下面还有一行英文你可能没看到，意思就是不用回复这个邮件的。


Thank you,
JEFF
Service Desk-MNL
Cebu Pacific Air

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