本帖最后由 isaidyes 于 2015-12-3 01:40 编辑
本人手贱买了scoot广州往返新加坡的五一双人票，eDreams邮件订单显示总价29.69欧（其中scoot收4.19欧、edreams收25.5欧）。
然后招商银行微信即时显示，实际扣款情况为第一笔edreams扣款25.5欧、第二笔Scoot Pte扣款人民币3222.94元。
1.马上电话招行客服，申请止付。客服答暂不可以，该笔交易已扣款但商户尚未申请结算。客服听完我的案例认为可能我的该笔交易可能属于欺诈销售，建议我去和商户解决纠纷，如果无果再和招行这边商讨下一步对策。我让招行先留了电话问询记录。
2.找论坛hahahha加好友，和他说明我的情况，让其帮忙记录维权。
3.上edreams的自主help服务区，填写complaint上传edreams的邮件pdf、scoot订单的pdf整合材料，做一个在线的enquiry。收到reference号码，等待对方后续回复。
4.自己主动打电话给0018445396719 edreams客服，提供订单号，查询我的支付情况。对方反应系统记录我的扣款金额为400多欧元大致500欧的样子（金额和招行实际扣款的差不多）。认为如果我对金额持有异议的话，要在网站help区做一个online help，传资料。我报了我的online reference NUMBER，然后客服说草草看了我提供的东西，没发现有银行扣款与订单金额不一致的情况（他肯定没有仔细看），要我继续提供材料。然后我让他先记录我的投诉，回头我继续补银行的扣款资料。
5.问美国的同学怎么办，同学说继续和edreams投诉。如果超过一个星期无果建议直接打美国消费者保护热线，闹到官方去。
上述是我今天晚上所做的措施，虽然然并卵，但还是先写出来。其他坛友有什么好的建议啊？有什么进展？
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昨天填完online help以后，客服转过来一个邮件：
Thank you for contacting us regarding the payment enquiry. We understand the reason you are concerned about your payment. We would like to inform you that we are unable to find any extra amount charged. Please find below payment details for the booking quoted at the time of booking: Airfare : EUR 475.38(Charged by Airline)
Transaction Charge : EUR 25.50 (Charged by eDreams)
Total : EUR 500.88 If you have been charged more than the amount mentioned above by eDreams, please share your bank statement that we can investigate further. For any other enquiries, do not hesitate to contact us on the telephone numbers shown below:
United Kingdom: 0333 300 0297, from Monday to Friday: 8am to 8.30pm, Saturdays: 8.30am to 5pm and Sundays: 9am to 6pm. - United States: +1 929 270 4024 (available 24/7 customer service) - Canada(English): 438 800 3526 - Australia: 1300 330 719 - New Zealand: 98010262 - United Arabian Emirates: 800035702738 - If you are abroad please call: +34 934920534. If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).
Yours sincerely eDreams Customer Service.
然后昨天下午我又发还一份邮件，把当时网页确认的截屏、edreams确认邮件、招行扣款截屏做成一个pdf附件转给edreams客服，然后晚上收到一封回信。 Dear customer, Thank you for contacting us again.
We have received your message following the request reference [XXXX].
It has been added to your file and forwarded to the relevant department, which will reply as soon as possible to provide you with a clear and precise answer.
If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).
Yours sincerely eDreams Customer Service.
接着我又打了edreams美国的热线，客服人员表示把我的case已经转给专员了，但没有其他说辞。然后他们还说最近两天已经接到好几个类似的投诉，都转给后面处理了。具体处置方案无法答复。
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发表于 2015-11-30 22:21:55
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发表于 2015-11-30 22:43:57
