本帖最后由 稀罕你 于 2011-12-30 00:24 编辑
Dear Alan, thank you for your email and apologies for the delay in answering your query
We would like to apologise if you were unable to use of the £50 voucher on Christmas day. The offer was withdrawn on Christmas day for two reasons. Firstly it was identified that a large number of customers had made multiple bookings, despite the terms of the offer stating that the offer was limited to 1 booking per customer. Furthermore, it was identified that offer had generated a high level of fraudulent transactions, which if unchecked could have proved detrimental to the hotels4u.com business.
We deeply regret that the actions of some, lead to genuine customers not being able to take advantage of the offer and we are working on a new offer to give you in the New Year.
If you would like to cancel your reservation please email reservations@hotels4u.com and we will issue you with a full refund
Regards
Hotels4u.com team
看来可以全额退款同学们可以放心了
刚刚收到了退款的邮件
Good Afternoon, Many thanks for your e-mail. I confirm that I have cancelled your reservation and arranged a full refund. The refund will go back onto your card within 3-5 working days Regards | 
发表于 2011-12-28 20:37:45
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